Customer Service Representative Job at Recours Four

Job Type: Full Time

Our client is a leading Micro Finance Bank in Kenya offering comprehensive financial products and service and they are seeking a Customer Service Representative to join their team.

Key Duties and Responsibilities:

• Receive customers and visitors, welcome and assist them as appropriate
• Handle general enquiries from clients, shareholders and general public visitors
• Direct visitors to the various offices at the branch
• Answer telephone calls on enquiries about the Company
• Handle some public relations issues
• Receive and distribute incoming mail within the branch
• Follow up on appointments as directed by the Operations Manager
• Provide some administrative support to branch staff
• Work in coordination with other staff and service providers
• Perform any other function as may be directed by management from time to time

Qualifications:

• A minimum grade of C (plain) in KCSE
• A undergraduate Bachelor’s degree or Diploma in social field or Business related courses from a recognized institution
• Good sales and marketing skills
• Excellent public relations, interpersonal & communication skills with excellent customer service
• Knowledge in handling customers
• At least 2 years’ experience in the financial sector will be an added advantage
• Proficiency in computers
• A team player with the drive to improve performance
• Persuasive with strong recognition skills
• Self-driven and possess the ability to work with minimum

How to Apply:

Applicants can send their CV and state the position applied for in their subject of the email to us via recruitment@r4kenya.com before 23rd April 2018. Kindly do not apply if you do not meet minimum requirements.