Position: Outbound Telesales Executive
Position Summary:-
Outbound Sales Agent’s role will include:
- Handling calls from previous or existing customers and selling to them the various products by establishing relationships and building a great rapport
- Getting that sale and also upselling or cross selling other products or services, you will be in a target driven environment and up selling to customers.
- Make contact with businesses with full information on service / program.
- Make sales by offering the correct information and enrolling new customers.
- handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target
Duties and Responsibilities:
- Contact designated clients with a target to enroll them in the program / Service.
- Increase sales by enrolling designated customers.
- Maintain customer experience levels within the quality standards stipulated.
- Handle objections by building rapport with customers.
- Record customer information and queries on the CRM.
- Adhere to Data Protection policy with regards to confidentiality of customer details.
- Adhere to escalation process as defined.
- Handle complaints in a polite and professional manner.
- Patiently listens and responds to customer queries.
- Understand and adhere to the escalation process.
Qualifications
- Certificate, Diploma or Degree from a recognised tertiary institution.
- Must posses 1-3 years of experience in sales
- Fluent in English with a clear accent (American/ British accent will be an added advantage).
- Minimum 2 years of relevant experience in sales environment.
- Experience in the technical sales will provide an added advantage
- Knowledge of sales and marketing.
- Past experience in a call center will provide an added advantage
Skills and Competencies
- Fluent in the English Language, clear accent
- Good IT literacy skills
- Excellent communication skills – verbal and written
- Sales oriented mindset with a high degree of persuasion skills and maturity.
- Service orientation and social perceptiveness.
- Ability to remain composed while handling stressful situations
- Organized and meticulous in carrying out duties
- Maintains a high level of integrity and observes confidentiality of client data.
- Team player with pleasant disposition
- Well presented and tactful
- Numerate and quick thinker
- Ability to multi-task
Candidates who meet the above criteria should send their CVs to hroperations.recruitment@gmail.com clearly indicating the position on the Subject line.