Your key responsibilities will be to:

• Provide Human Resource Client Management support for designated client companies ranging from 10 to over 200 worksite employees
• Communicate effectively with clients on Wisen products and services.
• Ensure client satisfaction and delivery of World Class Service, resulting in excellent client satisfaction survey ratings.
• Meet and exceed the expectations and requirements of clients.
• Establish and maintain effective relationships with the clients to gain their trust and respect.
• Act as a business partner, by effectively communicating the value of Wisen services in helping clients achieve their business goals and objectives.
• Coordinate activities and facilitate timely delivery of services and projects to the client in all functional areas to include: payroll, retirement plans, benefits, employee relations, training and development, legal and compliance.

• Will consult with clients and evaluate worksite needs in regards to HR services and proactively develop, implement and deliver service plans which capture clients objectives for the year.
• Follow through on deliverables identified on the Service plans which will directly impact the productivity, efficiency and effectiveness of client companies.
• On an annual basis, recap for clients all activities completed on their behalf, discuss goals and objectives for upcoming year and deliver another Service plan.
• Actively and consistently communicate with clients and schedule on-site client visits to ensure appropriate utilization of Wisen HR services.
• As necessary, will evaluate and review pricing and billing inquiries with client.

• BA/BS degree required.
• IHRM member preferred.
• 5 years HR experience to include involvement with employee relations, compensation analysis and training.
• Must possess an understanding of the business and quickly learn the organization”s strategy and industry.
• Must be able to deal with ambiguity and cope with change.
• Experience with generating and analyzing HR reports is a must.
• Strong client service experience, ability to handle multiple clients.
• Must be capable of presenting ideas and programs as well as problem resolutions to all levels of executives and business owners with confidence.
• Strong and effective communication and interpersonal skills required. Strong persuasion/negotiation skills a plus.