(KShs 170K)CRM Analyst Job Vacancy at Private Equity Investor in Kenya 2013
A leading private equity investor in global growth markets, with the deepest bench of private equity experience across global growth markets.
Our client has supported best-in-class organizations focused on entrepreneurship and job creation, healthcare, education and community engagement which has enabled a deep-rooted, sustainable impact on the economic landscape of the markets in which the organization operates.
They regard every member of the team as important and as an equal partner in the quest to be the leading private equity firm in each of the regions in which they operate.
Our client would like to fill the vacancy of CRM Analyst
Primarily responsibility for keeping the CRM up to date.
He/She will compile data over time and keep track of clients at every point in a life cycle.
The job holder will monitor progress against a set of benchmarks and metrics.
Duties and Responsibilities
- Primarily responsibility for keeping the CRM up to date
- Building industry knowledge on CRM through communication and research
- Managing, researching and analyzing data in the CRM
- Mine data to spot trends and find correlations among different data points
- Compiling and analyzing metrics on customer file database and responsible for queries to the database and data quality
- Evaluates and report on data source, analysis of data and executes data governance initiatives
- Manage customer file data migration across systems and document system flows for customer data
- Liaise with other customer-facing representatives and ensure preparation and maintenance of Service Level Agreement
- Ensure senior management are informed of all relevant CRM operational issues e.g. regular reports, appropriate escalation of issues, adherence to SLAs etc.
- Identifying and proposing methods for the resolution of customer and end user issues to enhance decrease in support requirements
- Training of internal parties on customer information management as required to ensure efficient customer support
- Develop and assist with the implementation of customer-centric internal policies and procedures for supporting the growth and maintenance of client base in an efficient manner
- Establishing a rapport with the internal marketing team and participate in planning and developing customer focused programs
- Provide detailed analytics on all client segments with the aim of better understanding customer needs as well as in pursuit of finding resolution of customer concerns
Minimum Qualifications
- Degree in Business Administration/Marketing/IT or any other related field
- 1 – 3 years’ experience in a similar position
- Working knowledge of Oracle CRM systems and associated analytics
- Strong communication skills
- Computer literate with proficiency in office productivity applications
- Quantitative analysis background with solid business skills
Skills required
- Result oriented and a high performer with an entrepreneurial mind set
- Strong interpersonal skills and human relations
- Strong understanding of customer and market dynamics and requirements
- Proven leadership and ability to drive business development teams
- High levels of integrity
Salary Budget: Kshs. 170,000
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, your current salary and benefits package to info@dorbe-leit.co.ke before close of business 12th Aug 2013.
Only successful candidates will be contacted.