Job at City Lodge Hotel at Two Rivers, Nairobi, Kenya Sept 2017

Sept 2017 Assistant General Manager Job at City Lodge Hotel at Two Rivers, Nairobi, Kenya

City Lodge Hotel at Two Rivers

Job Vacancy: Assistant General Manager

Aim of the role: To provide general leadership for all Front Office operations at Fairview Hotel Limited.

Outline of Responsibilities:

As per the budget, all cost percentages must be achieved.
Ensure that the hotel is fully compliant with all audit requirements.
Ensure that month end and financial year end are prepared and submitted by the due deadline date monthly/annually and in conjunction with the Admin Controller/GM
Budgets are prepared annually in conjunction with the GM.
All front office procedures must be complied with including (but not limited to); reports, O Status, Non Staying Folios, In House guests and Master folios on a daily basis.
Ensure that casual labour is kept to a minimum, administered correctly and approved by the GM
Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times
Ensure that all expenditure is noted correctly, within budget and as per audit requirements.
In the absence of and/or as instructed by the GM, ensure that all required statistics are recorded on the intranet on a monthly basis.
As instructed ensure that SLA’s are completed, checked and signed on a quarterly basis.
Ensure that all required employment procedures are adhered to
All industrial relations matters must be reported to Central Office in conjunction with / in the absence of the GM.
All current and future reservations must be checked on a daily basis so as to ensure; data integrity, method of payment etc.
All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of.
Each shift / department must ensure that all documentation has been filed correctly.
All emails and correspondence must be checked, processed and effectively distributed per shift per day.
Ensure that you are aware of all applicable legislative requirements in conjunction with / in the absence of the GM.
Ensure that all invoices are received, split, processed and posted on both Excel and Accpac.
As per operational requirements you may be required to assume the role of GM.
In conjunction with the GM/Accounts/Human Resources or in their absence you may be required to assist with the preparation, processing and payment of salaries.
All applicable documentation must be boxed, recorded and stored in line with the relevant requirements.
Ensure the safety and security of the staff, guests and hotel property.
Ensure that all required stock takes are conducted in line with audit requirements.
Ensure that all equipment is used, stored and maintained in line with operating procedures.
Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
Contribute to and support the “I’m Kind” programme
As instructed and in conjunction with the relevant Sales Executive you may be required to find new business and maintain relationships with corporate clients
As and when required you may be required to participate in community events
All donations must be reported and processed in line with the CSI policy
As instructed, rosters must be prepared and published by the 25th of each month and the relevant time books updated per shift.
Ensure the continued training and development of self and all staff.
Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times.
Ensure that highest possible standard of cleanliness is achieved and maintained at all times.
Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
Ensure that every guest receives exceptional service at all times.

Human Responsibilities: Attends all training sessions as scheduled.

Replacement and Temporary Mission: May be assigned to perform reliever duties when colleagues are off duty.

Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.

Line of Reporting and Communication:

Responsible To: General Manager
In Communication With: Other hotel departments

Education, Training and Experience Requirements:

Level of Communication Skills: Must be in possession of excellent communication skills
Level of Formal / Professional / Education & Training: Minimum education level- Bachelor’s degree in a hospitality related degree or A diploma in Hotel Management from Utalii college.
Level of Experience in Job Advertised: 5 years’ experience required in Hotel Management

Application Procedure:

Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to fhr@clhg.com

Closing Date for Application: 22nd September, 2017

Apply to: General Manager, City Lodge Hotel at Two Rivers