Position: Business Process Analyst
Region: Nairobi
Reporting to: Head of Quality & Audit
Range: R3
Department: Quality & Audit
Role Purpose:
- To enhance documentation of company’s commercial, technical and support and related procedures.
- Maintenance and archiving of commercial, technical and support, processes and procedures in compliance with standards.
- Coordinates business operations by overseeing formulation of KPIs, implementation of effective mechanisms for measuring, analyzing & reporting on productivity indicators of commercial, technical and support services.
Key Duties and Responsibilities.
- Identify and analyze core business processes and workflows for commercial, technical and support services
- Documentation of commercial, technical and support services process, procedures and work flows
- Identifying processes related issues and risks during processes and procedures reviews and suggest quality control measures for commercial, technical and support services and related functions
- Propose corrective / preventive actions necessarily for main business processes within domain
- Control the quality documentation flow (production, maintenance, distribution) and the consistency of commercial, technical and support services processes across transversal procedural documentation
- Monitors commercial, technical and support services processes and updating of related procedures and work instructions (quality documentation) in liaison with respective process owners
- Participates to initiatives/ events/ projects related to quality management organized by the company
- Supports in defining projects scope, goals and deliverables that support strategic objectives and business goals, effectively communicate project expectations to team members and stakeholders
- Helps in organizing consultative sessions with the respective Departmental Quality Champions (DCQs) to validate the integrity, currency, effectiveness and efficiency of the process and procedures related to domain
- Supports in coordinating with various departments/functional units to identify priority commercial, technical and support services processes, formulate and establish associated KPIs at various levels in line with the corporate objectives
- Tracks, oversees and reviews implementation of corrective actions/action plans geared towards process performance improvement
- Supports the development, implementation and initiatives for continual improvement of appropriate applications for monitoring of process performance
- Participates in execution of Customer Journey experiences and quality checks
- Presents and Justifies both commercial, technical and support processes to Chiefs and Head of departments to facilitate validation sign offs of reviewed processes.
- Ensures the collection of business performance data, in liaison with various departments/functional units, as per stipulated periodic schedules and deadlines
Academic/ Professional Qualifications
- University degree in Business Administration / Mathematics / Statistics / IT / Computer Science
- Relevant experience in the area of business process management and quality management domain (minimum 1 year)
Key Competencies:
- Customer orientation
- Results orientation
- Business and organization awareness
- Leadership
- Problem solving and analytical thinking
- Planning and organizing
- Team-work and co-operation
- Communication
- Pro-active approach
This position is open to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 1st December 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
CLICK HERE to apply online and quote the job title in the subject field.
Only shortlisted candidates will be contacted.