Position: Business Process Analyst Region: Nairobi   Reporting to: Head of Quality & Audit   Range: R3   Department: Quality & Audit   Role Purpose: To enhance documentation of company’s commercial, technical and support and related procedures. Maintenance and archiving of commercial, technical and support, processes and procedures in compliance with standards. Coordinates business operations by overseeing formulation of KPIs, implementation of effective mechanisms for measuring, analyzing & reporting on productivity indicators of commercial, technical and support services. Key Duties and Responsibilities. Identify and analyze core business processes and ...