15th
December
2013
Customer Lifecycle Manager Job recruitment at Wananchi Group in Nairobi Kenya December 2013
Wananchi Group (K) Ltd
Job Title: Customer Lifecycle Manager
Department: Customer Service Dept
Location: Nairobi
Position Reporting to: Customer Experience Director
Job Purpose / Summary: The Customer Lifecycle Manager will be responsible for leading a team in the design, implementation and execution of strategies that drive customer retention, loyalty, share and revenue growth.
This will be achieved by:
Defining and measuring Customer Satisfaction and Promoter KPI's, identifying risks and opportunities and ...