Dec 2017 Workforce Manager Jobs KCB  - Kenya Workforce Manager, Customer Experience Job at KCB To provide effective real time and effective analysis, scheduling and forecasting of human resources at the KCB Customer Experience. Workforce Manager Job Responsibilities Monitors forecasting effectiveness and accuracy at all levels. Ensures service levels and productivity goals are met, implements and maintains workforce management platform. Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement. Coordinates ...