Retention Customer Service Representative Job Vacancy at Wananchi Group in Kenya 2013   Wananchi Group (K) Ltd Job Title: Retention Customer Service Representative Department: Customer Service Dept   Position Reporting to: Customer Service Director Job Purpose / Summary: The main purpose of the position is to save and retain our current subscribers using suggestive sales techniques in order to achieve customer reconnection. Representatives will be asked to use consultative sales skills to educate the customer on competitive pricing information and assist the customer in ...