1st
September
2013
Retention Customer Service Representative Job Vacancy at Wananchi Group in Kenya 2013
Wananchi Group (K) Ltd
Job Title: Retention Customer Service Representative
Department: Customer Service Dept
Position Reporting to: Customer Service Director
Job Purpose / Summary:
The main purpose of the position is to save and retain our current subscribers using suggestive sales techniques in order to achieve customer reconnection.
Representatives will be asked to use consultative sales skills to educate the customer on competitive pricing information and assist the customer in ...