KenCall Quality Analysts Jobs in Nairobi Kenya September 2013   Title: Quality Analyst Deadline: 20-09-13   Location: Nairobi, Kenya   Openings: 2 Description The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards. The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting. The Quality Analyst will project a professional image and be a model of excellence for the team.   Primary duties & ...