11th
September
2013
KenCall Quality Analysts Jobs in Nairobi Kenya September 2013
Title: Quality Analyst
Deadline: 20-09-13
Location: Nairobi, Kenya
Openings: 2
Description
The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards.
The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting.
The Quality Analyst will project a professional image and be a model of excellence for the team.
Primary duties & ...