Job Vacancy at KCB for Contact Experience Manager in Kenya 2013   Contact Experience Manager Job Ref: CBOK142013 Reporting to the Head of Customer Service, purpose of the role is to guide, drive and manage operations strategies and processes (for customer, agents and employees) to deliver a superior and  highly differentiated customer experience across all touch points (Retail, Contact Centers, Self-care platforms), using well defined standards and processes. These are supported by clear tracking parameters and measurable metrics that gauge ...