Customer Service Executive Job Vacancy at Parapet Cleaning Services in Kenya April 2015 Job title: Customer Service Executive Grade: 2   Department: Marketing and Customer Service Job reports to: Customer Service Manager Direct reports: None Overall purpose of the job: To efficiently serve internal and external customers by proactively seeking to enhance the Customer Service experience, resolve service problems and provide relevant information. Duties and responsibilities   Task: Handle and respond to client complains raised KPI: 100%  resolution within 3 days Task: Manage client relationships by ...