Customer Lifecycle Manager Job recruitment at Wananchi Group  in Nairobi Kenya December 2013   Wananchi Group (K) Ltd Job Title: Customer Lifecycle Manager Department: Customer Service Dept Location: Nairobi Position Reporting to: Customer Experience Director Job Purpose / Summary: The Customer Lifecycle Manager will be responsible for leading a team in the design, implementation and execution of strategies that drive customer retention, loyalty, share and revenue growth. This will be achieved by: Defining and measuring Customer Satisfaction and Promoter KPI's, identifying risks and opportunities and ...