Call Centre Agent Job recruitment in Kenya August 2014   Job Title: Call Centre Agent Main Purpose of the Job: Inbound: Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests Outbound: Interact by phone with clients for collection purposes Organisational Structure: Reports To: Call Center Manager Minimum Education Requirements: Undergraduate degree in business or related course Minimum Required Experience: 2 Years’ Experience in a call centre environment is preferred Required Competencies: Customer focused Strong communication skills (Verbal and Written) Excellent listening skills and the ability to ask probing ...