19th
August
2014
Call Centre Agent Job recruitment in Kenya August 2014
Job Title: Call Centre Agent
Main Purpose of the Job:
Inbound: Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests
Outbound: Interact by phone with clients for collection purposes
Organisational Structure:
Reports To: Call Center Manager
Minimum Education Requirements:
Undergraduate degree in business or related course
Minimum Required Experience:
2 Years’ Experience in a call centre environment is preferred
Required Competencies:
Customer focused
Strong communication skills (Verbal and Written)
Excellent listening skills and the ability to ask probing ...