Customer Care Officer Job Vacancy in Nairobi Aug 2018(3 Posts) Customer Care Officer Job at Sapphire Concepts Kenya Positions (3) Reports to:  Customer Care Manager Location: Nairobi Purpose of the Position The candidate will be responsible for handling front-line telephone contact with customers, facilitating the earliest possible resolution of complaints and enquiries in line with the service standards and procedures. Responsibilities for the Customer Care Officer Job Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies. Providing point ...