CCTV / Access Control Installer (Field Technician)
At ACE RFID Solutions Limited, we pride ourselves with being a leader solution provider of Biometric, Radio Frequency Identification (RFID) and CCTV solutions to small and medium organisations, private and government organisations.
Our solutions offer value for money, and to achieve this we work closely with the client to identify, design, develop and implement quality end solutions.
To achieve our Vision and Mission, ACE RFID Solutions Limited operates by the following guiding values and principles of:
- Integrity in Service Provision
- Excellence
- Accountability and Professionalism
- Continuous Improvement and Development
- Customer Focused Service provision
We currently have an opening for a CCTV/Access Control Installer (Field Technician).
The overall role of the incumbent will be to deliver the desired customer service experience.
The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
- Conversant with RFID/Access Control and CCTV installation procedures
To apply or get more details for this position, please email your resume (2-page max), and a cover letter stating your salary expectations to careers@acerfidltd.co.ke.
Note we are only accepting applications sent through email, canvassing will led to automatic disqualification.
Deadline for application 19th Dec 2015