Case Processing Assistant Job at Church World Service

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

Duties for the Case Processing Assistant Job

• Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.
• Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.
• Receives, creates and enters new applications in WRAPS.
• Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.
• Requests security clearances and updates data in WRAPS as appropriate.
• Requests medical exams and updates medical information when received from partners.
• Requests assurances from US based resettlement agencies.
• Scans and attaches documents to WRAPS.
• Completes travel packets for departing refugees.
• Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, both electronically and in the physical file.
• Assists with development of materials to improve understanding of program by refugee applicants and partners.
• Any other duties as assigned by management.

Case Processing Assistant Job Qualifications

• High school diploma or equivalent is required.
• Five (5) years’ of paid work experience in a related field is required.
• Strong written and verbal English skills
• Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
• Strong organizational and time management skills

Abilities:

The Case Processing Assistant must have the ability to:

• accurately type 5100 ksph with a 95% accuracy rating
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

How to Apply:

Please click the link below to access and submit your application.

http://rscafrica.applicantstack.com/x/detail/a2d9enf7lxkd?preview=1

This position is exclusively open to national applicants.

Valid Certificate of Good Conduct issued within the past one year (12 months) is required before the start of employment.