Sales Supervisor Kenyan Job at HCS Africa

Job Summary: The Sales Supervisor leads a team to ensure a world class customer service experience to customers. The Sales Supervisor must demonstrate ability to motivate customer service representatives, and proactively identify solutions that address both technical and strategic issues.

Responsibilities

• Distribution and territory management by ensuring that all mobile money Agent/Merchant stores and Partner/Retail outlets are visited as per assigned route plan.
• Merchant recruitment and activation.
• Delivery of business tools and reconciliation of the same.
• Supporting Agents/Merchants, partner and retail outlets achieve sales through implementation of in-market sales and promotion programs.
• Tracking of sales and mobile money float to ensure availability of products and float to consumers always.
• Training of Agents/Merchants and their staff
• Consumer training and awareness of company products and services
• Ensuring branding and compliance standards are maintained across all channels as well as ensuring all company materials are deployed to all outlets as per merchandising standards.

Qualifications

• Undergraduate degree or equivalent experience in a related field
• 5 years’ experience managing customer service teams

Preferred Qualifications:

• Telecommunications product and service knowledge
• Experience in managing projects with end-to-end process and business impact.
• Proficiency with the Microsoft suite of applications: Project, PowerPoint, Excel and Word.

How to Apply

Qualified and interested candidates who meet the requirements should send their applications to jobs@hcsafrica.com