Travel Centre Manager Job at Janta Kenya

Our client in the travel industry is looking to hire a Travel Centre Manager who will be responsible for the daily running and management of the Travel Centre.

Duties And Responsibilities

• Develop and grow team in developing new businesses
• Ensure achievement of business objectives and financial targets
  with the team
• Conduct regular coaching sessions with team to identify
  competencies that can be improved
• Manage the day-to-day supervision, distribution and management
  of workload
• Set objectives for individual team members
• Ensure Company strategy is translated at team level and
  delivered as set through personal objectives
• Manage the process of checking all bookings made by travel
  centre staff and ensure details are entered in the database correctly and
  all errors and rejected bookings logged
• Fulfill and dispatch all travel documents to customers and
  ensure team members check all relevant documents and inserts with each
  booking
• Ensure all cancellations/amendments are processed correctly
• Ensure team provides a high level of service to customers at all
  times
• Ensure that all customer queries are responded to within 24 hours
• Proactively provide feedback to the business about product and
  process enhancement
• Strengthen relationship with customers and ensure satisfaction
• Ensure direct communication with partners through marketing
  activities
• Architect and implement business strategies across the region
• Provide business reports to internal stakeholders and manage
  quarterly targets
• Manage key relationships, relevant agencies and social media
  touch points

Qualifications

• Degree/Diploma in Tours and Travel Management from a recognized
  institution
• Should have at least 5 years work experience as a Senior Tours/Travel
  consultant, 2 being as a Centre Manager
• Experience using Amadeus and /or Galileo
• Great leadership skills, ability to motivate
• Business Acumen
• Sales, Marketing and Negotiation skills
• Good Communication and Customer care skills
• Friendly and pleasant personality

How to Apply

Interested candidates who meet the requirements are invited to send their CV ONLY to ‘vacancies@jantakenya.com’ indicating the job tittle “TRAVEL CENTRE MANAGER” on the subject line by 14th March 2018.