Trip Coordinator Tours & Travel  Jobs at Enchanting Travels

We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. This role involves the following

Trip Coordinator Job Responsibilities:

• Provide support and act as a concierge to our guests before and during their trip, ensuring that their trip is
  one of a lifetime and we achieve excellent guest feedback. This entails being reachable for our guests 24/7
  while they are traveling and, thus, at times irregular working hours.
• Handle and reconfirm travel arrangements and communicate with our partners to ensure smooth execution
  of a trip and adherence to company quality standards.
• Briefing and debriefing our guests and finding solutions to challenging situations during our guests’ trips to
  ensure that they are feeling well taken care of at all times during their trip.

Qualifications for the Trip Coordinator Job

• You love interacting with and helping people and have a passion for delighting guests and making their
  travel dreams come true. You are willing and keen to go the extra mile to support our guests and
  comfortable with flexible working hours including evenings and weekends if necessary.
• You are an excellent communicator, both verbally and in writing. This entails strong listening skills and the
  ability to convey information in a structured, clear and concise way.
• You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and
  communicate clearly and confidently in challenging situations.
• You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and
  able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse
  personalities and backgrounds and to build trust.
• You are a quick learner and comfortable with embracing technology and change in general and have
  outstanding mental agility and solution orientation. This entails being proactive and able to “think on your
  feet” as well as “out of the box” to quickly find solutions in challenging situations.
• You are strongly self driven and have an intrinsic motivation to be the best you can. You are highly
  self-organized, with a high level of attention to detail and an intrinsic desire to keep things organized.
• You have 2+ years of customer service experience, preferably in tourism

How to Apply
If you are interested and meet the criteria specified above, please send your application to
recruiting-africa@enchanting-travels.com. Your application should include your CV and a Cover Letter explaining why
you are interested in this opportunity and why you believe you would be successful in this role.