October 2017 Floor Controller Supervisor Job in Kenya
Sheer Logic Management Consultants is seeking to engage a dynamic individual for the Floor Controller Supervisor position for one of our clients
Job Purpose: The role is responsible for the coordination of the workshop operations, and effectively guides and supervise workshop staff in order to ensure achievement of workshop targets.
Job Purpose: The role is responsible for the coordination of the workshop operations, and effectively guides and supervise workshop staff in order to ensure achievement of workshop targets.
Managerial Responsibilities
- Supervise the workshop staff to minimize repeat jobs and ensure conformity to the standards in delivery of quality service;
- Manage and allocate work shop sub-let jobs to ensure quality standards & timely completion of assignments;
- Supervise effective utilization of technicians on the use of SST’s lifts and any other workshop equipment to enhance safety at the workplace.
Operational Responsibilities
- Monitor the time spent by technicians on all repair jobs to ensure the preparation of timely and accurate reports on technician productivity, efficiency and labor utilization;
- Make follow up on availability of spare parts or equipment for the technicians to ensure smooth work flow and few disruptions;
- Conduct accident vehicle assessment to ensure accuracy in repair quotation;
- Conduct quality checks before taking the job to the next stage as part of the company’s policy in delivering quality services to customers;
- Address, resolve & follow-up on all customer complaints in the workshop area in a timely manner to enhance customer satisfaction and retention;
- Assist in the sourcing of local suppliers for workshop consumables as well as in the determination of appropriate stock levels to ensure availability of optimum stock levels of quality materials;
- Raise supplementary reports to assist identify challenges in the delivery of quality and timely services
Qualifications and Skills
- Degree in Mechanical Engineering from a recognized institution.
- 5 years’ relevant working experience in a similar role from an organization of similar size in operations
Technical
- Computer literacy
- Product knowledge in motor industry
- Technical skills
- SAP- DBM knowledge.
- Knowledge in Custom imports regulations.
Functional
- Excellent report writing and communication skills
- Presentation skills
- Project management
- Analytical- highly analytical and ability to challenge status quo based on quantitative facts and impacts
Behavioral
- Team player
- Ability to work under pressure
- Negotiation & Conflict Management skills
- Interpersonal Skills
- Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
- Performance Management and team building
- Professionalism –maintains a professional approach based on ethics and values
- Integrity and honesty and ethics- ensure ethical practices and integrity to ensure the company is not exposed to reputational risk
- Building consensus and influencing-ability to influence various players across all departments
- Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
- Resilience –is able to withstanding strategic and operational challenges and maintain momentum
- Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader
How to apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: sheerlogictalentsourcing4@gmail.com on or before 20th October, 2017.
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Floor Controller Supervisor”