Team Leader Payments Jobs at Stanbic Bank Kenya

Job Purpose

Handle Domestic payments, Liabilities while ensuring efficiency in execution as per set standards

Manage Workflow within Domestic Payments to meet agreed TAT & SLA

To Manage staff and to maintain a high quality in overall performance of Payments while supporting the Domestic Manager & Team Leaders within Payments

To ensure stability of processing systems to meet the required workload and schedules and to obtain the optimum utilization of all-available equipment and resources in the provision of centralized processing services.

Team Leader Payments Job Key Responsibilities

• Monitors the submission and processing of all Payments processing work from all originating units as per service level agreements.
• Ensures that a checklist for all jobs to be processed is maintained and query where issues arise
• Monitoring of daily Payments processing workflow, special instructions and system updates.
• Deal with 3rd party service providers where system support is required to timeously resolve equipment breakdowns.
• Maintain a record of all system faults and solutions provided
• Keep Management informed on issues that may hinder or cause late execution of Clients instructions.
• Responsible to keep all team members up-to-date on any changes to procedures or schedules or systems and updating and recording any such changes ensure that all problems/ incidents relative to the shift are addressed, resolved and updated timelessly.
• Supports maintenance of the Bank and Client database in the clearing systems as may be required from time to time
• Undertakes quarterly appraisal and counsel discussions with Direct Reports.
• Monitor procedural moves such as start and end of day for the Electronic Payment Systems
• Monitor and ensure all Incoming transactions are in balance and are applied as required.
• Ensuring that all the necessary applications are up and running as per milestone targets and within service level agreements.
• Follows escalation procedures on issues and reporting and be able to explain the situation on Payments processing and processing systems as they arise within Payments processing windows to facilitate on time action
• Administering direct reports development within the team (hands on training) as well as in carrier enhancement (systems, standards and concept training).
• Co-ordinate and give necessary hands on training to operators to ensure tasks are carried out in accordance with laid down procedures.

How to Apply

Apply here for the Team Leader Payments Job