Application Engineer Jobs at M-KOPA

Location: Nairobi
Reporting to: Head of Department

Overall Purpose

M-KOPA is looking for an Application Engineer who will be in charge of carrying out project work to completion, escalations from Global Service Desk and managing Azure infrastructure.

This in turn will require the successful candidate to interact with different departments in order to understand fully the business flow and coordinate to complete projects.

Application Engineer Job Responsibilities

• Responsible for ensuring that applications have an effective uptime of 99%
• Manage and meet all customer internal OLAs and external SLAS
• Resolve application related support issues
• Respond to any CRM related user issues
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

Requirements for the Application Engineer Job

• Bachelor’s degree in a related field
• At least 3 years’ working experience in a similar role
• Demonstrated Windows Server skills
• Experience working with messaging queue systems will be considered a plus
• Demonstrated SQL Server database querying skills
• Demonstrated knowledge of C#, PHP, SQL
• Strong analytical and problem troubleshooting skills
• Application Programming Experience for Integrating new applications to existing systems
• Carry out functional and nonfunctional tests on new software
• Assist in the design and development of new products, workarounds and tools necessary to deliver operational capabilities
• Experience running web hosted applications on IIS
• Training and documentation of all work around/bug fixes
• Provide technical support working with the Global Service Desk
• Work closely with the first line support to create Root Cause Analysis of resolved problems
• Solid experience in the administration and performance tuning of application stacks(e.g Tomcat,JBoss,Apache,Ruby,NGINX)
• Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment
• Excellent verbal and written communication skills

Remuneration

Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

Personal Attributes

• Flexible during times of change.
• Strong written and oral communication skills.
• Strong interpersonal and operational skill sets.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Tenacious, driven, energetic and a high degree of professional integrity.

How to Apply

To apply, please logon to here. Click on the “click to apply” button adjacent to this job and follow the application instructions. It is advised to complete all the required fields as requested as well as any assessments stipulated as a requirement.

Please Note

M-KOPA Solar is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities and people with disabilities are strongly encouraged to apply.

In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, MKOPA does not discriminate on the basis of race, colour, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment.

M-KOPA, as a policy, does not collect/charge any money as a preemployment or postemployment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview. Therefore, if you have not heard from MKOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.

This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.