Duma works is recruiting a Sales & Marketing Account Manager for Express Travel Group limited.

The client is a leading travel management company in the region.

Responsibilities

• Maximize sales and revenues for the different business divisions (Travel, Tours and Car Rental / Transfers) by gaining a clear understanding of customers’ businesses and requirements.
• Act as the liaison between all clients and the organization (including maintaining and developing relationships with existing & potential customers through various media – emails, posters, meetings, telephone calls etc.
• Collect customer feedback and complains & keep accurate records of customer complaints.
• Analyse the complaints statistics or other data to determine the level of customer service at ETG/ HE.
• Send various reports to clients as per their specific requirements.
• Assisting the Sales & Marketing Manager in tendering & bidding process for travel & related services (RFP’s & RFQ’s)
• Visit potential customers to prospect for new business, identifying new markets and business opportunities.
• Gather market and customer intelligence including competitor activities in the Travel and Tourism industry.
• Represent the company at exhibitions & events and organize for the same.
• Raise awareness at Express Travel Group among the business and NGO community in East Africa.
• Develop advertising opportunities, which can involve placing adverts in the media, shopping malls etc.
• Assist in production of marketing materials, including newsletters, leaflets, posters and flyers – this can involve writing and proofreading copy and liaising with designers and printers.
• Arrange the effective distribution of marketing materials for all ETG offices and customers.
• Maintain and update the mailing database.
• Contribute to and developing long-term marketing plans and strategies.
• Support Sales & Marketing Manager and other colleagues towards making ETG a Customer focused organisation.

Qualifications

• Diploma/ degree in marketing or related field
• Analytical skills
• A high performer who can think out of the box
• Excellent communication and presentation skills
• Quick learner
• Prior experience in the travel management industry will be an added advantage
• 3+ years of experience in corporate sales( B2B)

Apply

Send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “2764”, Your Full name & Phone number e.g. 2764 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 26th April 2017

N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.