Hotel Operations Manager

Location: Nairobi

Salary: Negotiable

Our client is a fast growing hotel in Nairobi.

They seek to hire an Operations Manager to lead and manage the daily operations of the Hotel.

Responsibilities

• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Assessing and reviewing customer satisfaction and service recovery process.
• Support and work with all Head of Departments in all aspects of running the hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Recruiting, training and monitoring staff
• Planning work schedules for individuals and teams
• Dealing with customer complaints and comments
• Conduct regular operations team meeting with HODs to discuss routine operational matters, sales targets and customers’ feedback.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Responsible for the overall management of the operation of the hotel.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Qualifications and Skills

• Degree in business management, administration or related field
• A minimum of 5 years experience in a similar role
• Working background in hospitality preferred
• Experience in overseeing budgets and resources
• Experience in selecting and managing industry vendors

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Hotel Operations Manager) to jobs@corporatestaffing.co.ke before 23rd January 2017.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted