PowerPoint Systems East Africa is a leading provider in power controls and renewable energy solutions with a mission of designing, supplying and installing sustainable energy solutions through continuous innovation by striving to make our products available to all.
Position: Customer Care Sales Representative – Intern
General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers’ accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare customer reports
- maintain customer databases
- coordinate maintain prompt communication with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Skills and Qualification
- minimum of a diploma in business related courses
- quick learner
- taking initiative to understand a variety of products
- any relevant experience will be an added advantage
Key Competencies
- interpersonal skills
- confident communication skills – verbal and written
- acute listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- pro –active and prompt to act
If you meet the above minimum expectations, and you are seeking for a paid internship opportunity with possible absorption, urgently send your application to: vacancies@powerpoint.co.ke