HelpAge International
Job Title: Management Informationa Systems (MIS) Officer
Department: Programmes – Social Protection Team
Location: Nairobi, Kenya
Responsible To: Programme Manager – HSNP
Responsible For: N/A
National Position
HelpAge International is a global network of not-for-profit organisations with a vision of a world where older people fulfill their potential to lead active, dignified, healthy and secure lives.
With more than 70 affiliates and 300 partners across more than 50 countries the HelpAge International network brings together hundreds of organisations worldwide.
This position supports, advises and maintains various Complaints & Grievances (C&G) software operations including technical support and network administration of HelpAge International led online software for collecting, recording and resolving HSNP II and Wider rights related issues in Mandera, Turkana, Marsabit and Wajir Counties.
Relations with Others: Country Director, Complaints and Grievance Officer, Learning and Information Officer, Social Protection and Rights Programme Staff and Data Management Officers in Wajir, Marsabit, Mandera and Turkana Counties
Overall Job Purpose: This position supports, advises and maintains various C&G software operations including technical support and network administration of HelpAge International led Complaints and Grievance online software for collecting, recording and resolving HSNP II and Wider rights related issues in Mandera, Turkana, Marsabit and Wajir Counties
Primary Duties and Responsibilities
- The MIS Officer is responsible for the Development and Implementation of HelpAge International led Complaints and Grievance online software for collecting, recording and resolving HSNP II and Wider rights related issues in the four counties
- Maintaining and supporting the MIS systems including assisting users with system and software functionality and technical issues.
- Perform necessary research on specifications and orders hardware and software inventory required for the MIS to be fully functional and in compliance with HelpAge International’s IT policies and standards.
- Maintain security administration of the MIS system and assign local domain log-in profile and passwords for HSNP and partner staff as necessary; ensures that users have access to appropriate applications and files that will allow them to perform their assigned duties.
- Collaborate with the software developers and the HSNP team to develop and conduct system training to SPR and other relevant HSNP Implementing partner staff on a regular basis
- Create, maintain, modify and produce accurate and timely reports using in-built systems and exporting them to Excel for ease of analysis
- Provide technical support for system functional, operational and technical issues to all HSNP SPR and implementing partners to ensure that hardware and software systems are fully functional.
- Generate reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management and other SPR Implementing partners, in a timely and accurate manner
- Maintain security, operation and maintenance of MIS system and support including maintaining daily backups on HelpAge’s Server; restoring when required.
- Ensure strict adherence to software licensing rules and maintains records for compliance purposes.
- Ensure the integrity of the stored programme and beneficiary information by implementing security measures to be adhered to by all users within the organization
- Coordinate with cross-functional teams to resolve complex hardware and software problems/issues related to HSNP II C&G component
- Develop MIS process improvements for increased efficiency
- Track complaints logged and their inventory with programme implementing partners
- Gather and analyse information regarding opportunities and risk and communicate systematically to the programme manager for development of appropriate strategies
- Contribute to the creation of a positive image and overall credibility of the organisation, notably through the application of HelpAge International in Kenya’s mandate, ethics, values and stand-point with regard to other actors.
- Undertake any other duties as and when necessary to fulfil the objectives of the SPR C&G component.
Person Specification
Minimum Requirements
- Bachelor’s degree in Computer Science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations.
- Educational and progressive work experience may be substituted for a bachelor’s degree at management’s discretion.
- Ability to identify and solve computer problems and act independently with a wide variety of employees and suppliers/vendors as required.
- Good troubleshooting skills and the ability to understand and resolve technical problems independently.
- At least 3-5 years previous work experience in a relevant position
- Strong negotiation and interpersonal skills, and flexibility in cultural and organizational terms
- Ability to work well and punctually under pressure
- Excellent skills in written and spoken English
How to Apply
To apply, please send your CV and cover letter detailing how you meet the criteria for this role to jobs.ewca@helpage.org by 23rd December, 2015.
Applications will be reviewed on a rolling basis.
HelpAge International is an Equal Opportunity Employer