Nursing Home Matron

Reporting to the Eastleigh Nursing Home Center Manager and deputizing, this role plays an important part in effective clinical teamwork and is responsible for high quality frontline service delivery to our clients. 

Through strong clinical leadership the Matron will support Eastleigh Nursing Home to promote excellence in obstetrics and gynaecology nursing and midwifery. 
The post holder will ensure that all clients are treated with compassion, dignity and respect placing value on the diversity of the local community and beyond. 
She will promote best practice in the prevention of infection through ensuring a clean and safe environment.

 

The Matron’s key responsibility is to ensure that the patient experience is of the highest quality inspiring patient and public confidence. 
This will be achieved through high visibility, accessibility and constant surveillance. The post holder will be expected to work in-patient nurse management for 75% of their time and is required to be a specialist (mid-wifery) in their clinical area. 25% of their time will be dedicated to supporting the out-patient in terms of management.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, Pioneering, ustainable and people centered

Key Responsibilities:           

  1. Support Center manager in running of the center
  2. Efficient and effective service delivery of Marie Stopes services
  3. Management and accurate documentation of all services rendered
  4. Effective participation and support of the centre team include care Assistants reporting to the role both in quality assurance and promotional activities
  5. Effective management of Petty Cash and Stocks to ensure uninterrupted service
  6. Active participation in the whole MSK team linked with Social Franchisees, Center and Medical Detailers
Key Responsibilities and Measures

Support Center manager in running of the center
 

Activities include:
  • Assuming the role of Center manager in their absence
  • Ensuring banking is carried out on a daily basis and remittances sent to Support Office on a daily basis. Your mandate will include allocating a member of the team to do banking after proper handover has been carried out
  • Out-patient services
  1. Ensure all clients and services are duly entered in the CLIC system at all times, and any system breakdown is reported to the regional coordinator/Ag. Regional Coordinator and the IT officer(s) immediately, and documented via an email report.
  2. Ensure that CLIC end of shift reconciliation reports are prepared and duly signed by the receptionist of the day.
  3. Ensure the end of shift reconciliation and banking slip are scanned and relayed to the Support office accountant on a daily basis
  4. Ensure daily cash handover form is duly signed and filed for records purposes.
  5. Ensure that the CLIC system is working at all times and that quick measure are taken to fix the system. The broken system must reach the IT office on the same day of breakdown.
  6. Ensure the out-patient is duly cleaned up to MSI standards and a cleaning schedule is in place to ensure all the team members are aware of their duties and responsibilities
  7. Ensure the emergency tray is up to date and the daily checklist is duly filled and any replenishments done on time through petty cash. Any used up drugs should be replenished immediately.
  8. Ensure client feedback and information collection forms are available at all times and are offered to clients with the relevant accessories (clipboard and pen)
  9. Ensure end of day data cleaning exercise is carried out before closure of shift
  • In-patient activities
  1. Ensure all patient records are duly filled in CLIC and necessary receipts issued
  2. Ensure a daily hand-over of in-patient section has taken place and the report is handed over to the center manager on a daily basis
  3. Ensure the out-patient is duly cleaned up to MSI standards and a cleaning schedule is in place to ensure all the team members are aware of their duties and responsibilities
  4. Ensure theatre supplies are adequate at all times and any shortages reported to the Center manager to ensure smooth continuity of services
  5. Ensure the emergency tray is up to date and the daily checklist is duly filled and any replenishments done on time through petty cash. Any used up drugs should be replenished immediately.
  6. Ensure client feedback and information collection forms are available at all times and are offered to clients with the relevant accessories (clipboard and pen)
  • Undertake root cause analysis of challenges and develop action plans, ensuring that this leads to change in practice.
  • Establish and maintain effective communication with clients, relatives and team members to contribute to the active resolution of potentially complex situations, conflicts and issues.
  • Lead on the implementation of patient safety strategies as shall be recommended time after time by the quality team
  • Share best practices and drive improvements in patient care through regular review meetings and other fora available.
  • In conjunction with the Center manager, the Matron will be responsible for monitoring and maintaining excellent clinical standards within clinical teams. 
Measures
  • Daily Income reconciliation report
  • Proper client records
  • Filed shift records with soft copies available
  • Filed daily cash handover reports
  • Fault reports submitted to IT officer
  • Filed daily checklists
    Regular submission of Client feedback forms
  • Filed end of day data cleaning records
  • Properly filled patient records
  • Filed daily handover reports
  • Internal QTA scores
  • Filed Daily theatre checklist
  • Filed daily checklists
  • SMART Action plans
  • Regular client follow up documentation
  • Regular CMEs   
Efficient and effective service delivery in the full range of Marie Stopes services
 
Activities include: 
Client treatment:
  • Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
  • Perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap smear, MVA procedure and VCT).
  • Ensure responsible follow up and treatment of complications. Avoid polypharmacy or any practice that may bring MSK into disrepute.
  • Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.
  • Refer complex clients to the medical officer for Management.
  • Conduct follow ups and reports all complications in writing within or before the end of current duty.
  • Maintain confidentiality at all levels
  • Provide comprehensive client counselling on reproductive health, contraceptive options and other services.
  • Ensure all clients are treated with sensitivity, respect, and consideration.  If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
  • Implement a smooth, efficient client flow to minimise client waiting times.
  • Monitor and evaluate client care continuously and recommend improvements as necessary.
  • Provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
  • Ensure all nurses and care assistants are trained in Good Clinical Practice according to MSI standards of care and protocols.
  • Ensure all nurses understand and adhere to the MSI protocols they are working with.
  • Ensure all nurses understand the specific adverse event reporting mechanisms in place for MSK and are able to implement the same appropriately and timely.
Measures
  • Exit interviews
  • OGSM Audit reports
  • Client documentation reports
  • Self-assessment Reports
  • Post PAC FP and Cervical Cancer screening and Treatment records
  • Client feedback report action plans
  • Routine medical Emergency drills
Management and accurate documentation of all services rendered
 
Activities include:
  • Accurate client records are maintained in both the client record book and daily register.
  • All client information is kept confidential at all times and stored appropriately.
  • Accurate and timely collation of activity data for internal and external reporting purposes.
  • Analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
  • Assist in the collection of client feedback data
  • Refer clients promptly when needed.
Measures
  • Complete client documentation.
  • CME minutes attended/conducted
  • Monthly complication reports
  • Client Feedback reports
  • Internal and external audit reports
  • Self-Assessment Tool reports.
  • Monthly Centre Dashboard report
Effective participation and support of the centre team both in quality assurance and promotional activities

Activities include:
Centre standards:
  • Overall quality inputs into service delivery points.  Includes running full out-patient clinic and provision of surgical procedures as needed.
  • Proper use of medical equipment and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipment and instruments.
  • Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
  • In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
  • Report all major and minor incidents within 24 hours
Care Assistants line management
  • Provide guidance and support to junior team members to fulfil their responsibilities
  • Clarify job roles and responsibilities
  • Ensure management of work-plans, time off, need for locums etc.
  • To support new team members in their induction & orientation and assist with training as required.
Support Promotional Activities
  • When workload allows actively promote the work of the centre in order to generate demand for the services, e.g. educational and awareness-raising events
  • Positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.
Measures
  • Monthly report to Centre
  • Manager on work and quality issues
  • Incident reports
  • Care assistant work plans OGSM
  • Dashboard report on demand creation
Effective management of Petty Cash and Stocks to ensure uninterrupted service
 
Activities include
Petty Cash
  • Collection and accounting for petty cash on a monthly basis following Finance requirement
Stock Management
  • Timely documentation on bin cards of all stock use
  • Oversight of stock levels and accurate forecasting for annual procurement and tracking
  • Regular stock review and disposal of out of date stock
  • Maintenance of an effective buffer stock
Measures
  • Records of surrenders and Center petty cash account
  • Monthly stock management reports
  • Updated bin cards
  • No stock outages
Active participation in the whole MSK team linked with Social Franchisees, Center and Medical Detailers
 
Activities include
  • Actively contribute to achieving the regions center team targets set by Marie Stopes Kenya.
  • To attend & contribute to team meetings and the creation and implementation of work plans.
  • Continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
  • Come up with a convenient and effective operating procedure to ensure there is smooth flow of information and feedback between centers,  support office and insurance companies
Measures
  • Meeting minutes
  • Continuous Improvement plans
Professional Conduct and Ethics                   
  • All clinical care must be provided in accordance with the highest standards of clinical care and safety.
  • You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
  • You are expected to wear the Marie Stopes Kenya uniform.
  • You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
  • You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
Knowledge, skills and attitudes
 
Qualifications:
  • KRCHN qualification and licensure
  • Management training will be an added advantage
  • Practising knowledge of Sexual Reproductive Health an advantage
Skills:
  • Proven clinical experience and demonstrable commitment to learn and develop skills
  • High regard for confidentiality and demonstrable integrity
  • Excellent communicator – both written and spoken
  • Commitment to excellent client care and the delivery of client-focused services.
  • High level of attention to detail
  • High level of professionalism and management of clients
  • Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
  • Ability to remain calm under pressure
  • Ability to work flexibly to meet service needs
Attitude / Motivation:
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSK encourages in all employees and they are defined below:

Initiative

  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative  
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply

If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 18th September 2015 to the Sheer Logic Management Consultants E- Mail: info@sheerlogic.co.ke


Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Nursing Home Matron’

Marie Stopes Kenya is an equal opportunity Employer

 



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