Save the Children
Job Title: Senior Financial Management System Administrator
Job Title: Senior Financial Management System Administrator
1 Post
Team / Programme: IT
Location: Nairobi
Post Type: National (12 months)
Child Safeguarding: Level 3 – The responsibilities of the post will require the post holder to have regular contact with data about children and/or young people as part of their work.
Role Purpose: As part of their long term strategy, Save the Children is building regional hubs of technology specialists to service their global IT needs.
This role is the team leader for the Nairobi hub focused on delivering a global service to all Save the Children countries.
The Nairobi team will be responsible for developing and supporting the Finance Management System (FMS) implemented on Agresso.
Scope of Role: The Senior FMS System Administrator will be the team leader for Nairobi based IT staff working on FMS and will also act as the point of contact for external Agresso consultants, organising their workload as per agreed project priorities.
The Senior FMS System Administrator will deputise for the FMS Technical Architect when he is out of the office, along with other Senior FMS Administrators in other regions.
The Senior FMS System Administrator will work with the FMS Technical Architect and other Senior FMS Administrators in other locations to provide a reliable, scalable and performant Agresso system to all SCI countries and those members that participate in the shared service.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
Reports to: FMS Technical Architect
Staff reporting to this post: 6 (4 FMS Support Analysts and 2 FMS System Administrators)
Indirect: Technical advisor to other FMS Administrators and analysts globally
Dimensions: This is a global role working on FMS development and support in over 60 countries, potentially expanding in future to include SCA members.
Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH.
In 2012, as part of a global reorganization process, Save the Children combined the programmes of SC UK, SC Canada and SC Finland to create a single operation in Kenya. In Feb 2014, we completed a second transition, which saw us join forces with the British INGO, Merlin, and merge their health and nutrition programmes with our own.
Save the Children now has an operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Turkana and Wajir and we work through partners in many other parts of the country. We employ nearly 300 staff and will have an operating annual budget in 2015 of approximately US$20-25 million.
Key Areas of Accountability:
Managing the resource allocation and time of FMS based staff in Nairobi and collaborating with the FMS Technical Architect and other Senior FMS Administrators globally to ensure that this aligns with global FMS development plans in all regions and members.
- Responsible for the planned delivery of FMS enhancement on time and on budget by their team
- Responsible for BAU FMS enhancements delivered by their team
- Responsible for ensuring all enhancements are functionally accurate and performant
- Responsible for team capacity planning in association with global team
- Responsible for collaborating and communicating with key business partners about the work planning timelines
- Shared responsibility for arranging maintenance windows when required
Responsible for business analysis, requirement, design & developments, in accordance with agreed FMS Development plans and enhancement priorities from end users, ensuring appropriate and timely engagement of key stakeholders.
- Ensure a full business analysis phase is mapped out and documented for all planned enhancements
- Ensure that there is compatibility between all SCA instances where new enhancements are made
- Ensure that all designs and technical specifications are fully documented
- Ensure that all enhancements are signed off with agreed costs and timescales with sponsors
- Ensure security compliance of all enhancements in accordance with global IT policies
- Contribute to global IT policy framework for Agresso design principles
Shared responsibility for support for global users at centre, Regional, Country and Sub-Office levels, which includes logging and management of 3rd/4th level support calls with the Agresso vendor, Unit4.
- Ensure that the team is proactively checking all support ticket system queues and participating fairly within the global shared support model
- Shared responsibility for ensuring that all support tickets are responded to within the appropriate SLA
- Shared responsibility for ensuring that tickets are escalated through tiers of support as per technical guidance
- Ensure that global IT needs are considered when making changes to production systems
- Ensure that vendor is engaged and meeting SLAs where appropriate in tickets that require vendor escalation
- Ensure that feedback is given to the Global Application Support Manager about the vendor so that they can appropriately manage the vendor contracts
- Responsible for holding service review meetings with key stakeholders about service quality
Responsible for collaborating with the Global IT Team and other Agresso SME’s to ensure that system availability and performance is maximised.
- Shared responsibility for ensuring that aggregate system performance is regularly checked and monitored by collaborating with the FMS Technical Architect and the Infrastructure team
- Shared responsibility for the availability of the platform meeting agreed SLAs
- Shared responsibility for ensuring that the platform is up to date with all appropriate critical software patches
- Shared responsibility for ensuring that the vendor code is at an up to date version
- Ensure that the team proactively reviews system performance and user expectations
Occasional requirement to carry out regression testing to ensure that live FMS operations are safeguarded at all times.
- Ensure that the role holder themselves and the team participate in user regression testing where required
- Ensure that all test feedback to documented in the bug tracking system
- Assist the FMS Architect with designing an automated test platform to reduce the need for human testing
Behaviours (Values in Practice)
1. Leading
- Delivering Results: Takes personal responsibility and holds others to account to deliver our ambitious goals for children, continually improving own performance or that of the team/organisation.
- Developing Self and Others: Invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future.
- Leading and Inspiring Others: Demonstrates leadership in all our work, role models our values and articulates a compelling vision to inspire others to achieve goals for our children.
2. Thinking
- Problem Solving and Decision Making: Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation and making appropriate judgements.
- Applying Technical Expertise: Applies the required technical and professional expertise to the highest standards, promotes and shares best practices within and outside the organisation.
- Innovating and Adapting: Develops and implements innovative solutions to adapt and succeed in an ever – changing, uncertain work and global environment.
3. Engaging
- Working Effectively with others: Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives. Knows when to lead and when to follow and how to ensure effective cross- boundary working.
- Communicating with Impact: Communicates clearly and confidently with others to engage and Influence, Promotes dialogue and ensures timely and appropriate messages, building confidence and trust with others.
- Networking: Builds and uses sustainable relationships and networks to support the work of Save the Children.
Qualifications: Minimum Bachelor’s Degree in a relevant field such as IT, Finance, Mathematics
Experience and Skills
Essential
- Proven experience in implementing and managing Agresso applications within an enterprise grade implementation (candidates will be considering if they have experienced in an equivalent ERP system where their skills are transferrable)
- Proven experience mentoring and coaching team members
- Proven experience planning and architecting design changes and new functionality in Agresso
- Experience with the following Agresso modules: Financials, Project Costing & Billing, Inventory Accounting, Accounts Payable, Planner, Workflow (both smart client & self-service interfaces)
- Advanced Excel & VBA skills
- Good T-SQL language skills for direct querying of the database
- Ability to explain complex technical and non-technical information in a succinct and compelling manner to all levels of seniority
- Strong results orientation, with the ability to challenge existing mind-sets
- Experience of solving complex business and technical issues through trouble shooting and analysis, defining a clear way forward and ensuring buy in
- Strong interpersonal and communication skills
- Commitment to Save the Children values
Desirable
- Track record of administering & supporting applications in a complex global organisation
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
- Experience of exposure to the non-for-profit sector and/or developing countries
Additional job responsibilities: The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities: The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Health and Safety: The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.
How to Apply
Interested candidates are required to submit a CV and mandatory Cover letter stating their salary expectations to Kenya.jobapplications@savethechildren.org indicating the Position Name on the subject line by 9th September 2015.
Applications will be reviewed as and when they are received.
Only shortlisted candidates will be contacted.