Duties and Responsibilities

• Greet customers and clearly write the general nature of the automotive needs.
• Notify customer of other repairs or maintenance identified through examination of vehicle maintenance records, Service schedules, test drive and /or walk around
• Provide customers with estimate of repairs and anticipated time of completion
• Verify method of payment
• Notify customers when repairs are complete
• Review work performed with the customer
• Arrange for delivery of vehicle to customer when necessary
• Pro-actively advice on, and implement workshop policies and procedures ensuring compliance
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Advise in the development of estimates by costing materials , supplies and labour; calculating customer payments including deductibles
• Personally ensure customers and workshop enquires / requisitions are recorded accurately and addressed in a courteous, customer friendly and timely manner
• Initiate service / Repair documentations prior to accepting a vehicle into the workshop; job card preparation and update customer record and follow up
• Initiate / maintain and close job cards for all vehicles accepted into the workshop reflecting estimated costs of repairs and work to be undertaken.
• Prepare repair orders by describing symptoms, problems and causes discovered, as well as repairs and services required; obtaining approval signatures ; entering jobs into service data base system
• Professionally promote/sell company products , services and repair work as appropriate to the customer needs
• On daily/weekly basis and in a timely manner prepare workshop reports to specific deadlines and report on non compliance
• Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services
• Document all warranty work as per manufacturers requirements and dealership policy
• In liaison with the Finance department, ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
• Follow up service/repair quotations and ensure all repairs / service are charged appropriately
• Periodically contact and advice customers when service is due
• Perform periodically inventory checks as required and report abnormalities
• Develop external relationships with appropriate contacts e.g. insurance assessors, claims manager, insurance brokers
• Enhance the company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Update job knowledge by participating in educational opportunities; reading manufacturers publications
• Perform any other duties as may be assigned by the management from time-to-time

• Diploma in Automotive Engineering
• At least 2 years working experience
• Excellent customer service skills
• Valid driver’s license in good standing
• High degree of interpersonal skills
• Technically savvy
• Computer literate