• Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.
• Handle walk in customers
• Customer education
• Interact, respond to and follow up on all queries and comments
• Investigating and resolving clients complaints /issues
• Keeping accurate records of discussions or correspondence with customer
• Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours

Person Specification

• A Bachelor’s degree in Communication, Public Relations, Marketing or IT.
• A minimum of 2 year proven experience in customer relations.
• Computer literacy in MS Office and email required, including internet proficiency.

• High level of professionalism and work ethic.
• Helpful, willing and friendly attitude.
• Excellent interpersonal and communication skills.
• Self- motivation and disciplined.
• Great team worker
• Attention to detail.
• Flexible
• Technology Savvy
• Smart, innovative and creative

Email CV to: recruit@ringier.co.ke

Deadline: 20th June 2014