Key Responsibilities

• Drive performance management culture that will deliver the agreed individual objectives and goals in alignment with the Bank strategy.
• Develop and implement effective monitoring and MIS to support the Branch performance. These to include daily reconciliations of items like Cash, Cashier records, ATMs, Issuance and reconciliation registers for loose assets, time locks, etc.
• Manage the surprise checks program and review of the checks that have been done to ensure issues highlighted by the checkers are resolved promptly.
• Develop a high performing team committed to achieving success through each other.
• In conjunction with the Branch Manager and other Head Office Departments, maintain the look, feel and physical security of the branch to support the corporate brand.
• Put strategies in place to enable the business unit achieve operational, productivity and financial performance targets as detailed in the annual budget.
• Ensure adherence to Risk Control and Compliance requirements at all times (including Health and Safety, Security etc.)
• Manage and assist in the remote and manual authorization to ensure efficient counter service and any other work assigned by the supervisor.

• A Bachelors degree in Business Administration, Marketing, Commerce or related field.
• Professional banking qualifications such as AKIB will be added advantage.
• Knowledge of operational procedures and legalities relevant to branch operations.
• Excellent communication, analytical, organizational and interpersonal skills.
• Demonstrated ability to develop teams to achieve goals through teamwork.
• At least 5 years’ experience in banking operations, 3 of which should be at a supervisory level in a Bank Branch.
• Customer service orientation and commercial awareness.