Sales Coordinator Job Vacancy at Lifecare International in Kenya 8th May 2014

Sales Coordinator Job Vacancy at Lifecare International in Kenya 8th May 2014

Sales Coordinator
Role: The Sales Coordinator role is based around providing admin support to sales consultants & Business Development Analyst as well as coordinating with all the other departments across the organization and external stakeholders on behalf of the Sales department

Reporting: Marketing Manager

Specific Roles and responsibilities

Sales & Marketing Activities

Receiving incoming sales inquiries with the following objectives:

Conduct Stage 01 Client Fact Find to determine needs and the appropriate channels / staff to service those needs
Introducing the Lifecare USP to new clients
Provide a professional and courteous first impression to new potential clients

Lead distribution: manage& assign incoming divisional leads to the Sales Team in the appropriate departments (Phone, email, referral, any other lead entry channels)
Ensures all follow-ups are carried out at arranged times with clients by the sales team as per the defined TAT rate
Strives to meet the required MIS reports as per the set deadlines
Identify and communicate strategies for new Lead Generation
Participate in Outbound Client Engagement Projects, including phone surveys, promotions and announcements

Client Servicing & Administration

Understand the requirements of each lead enquiry, individual/corporate, through a fact-find mechanism as defined within the sales process
Deal with queries from clients and ensure adequate information is provided on time
Refer clients to other departments of Lifecare International, i.e. general insurance, financial services and travel for cross referral purposes
Effectively portray the organization’s image in front of the client by presenting information in form of oral briefing, distributing literatures, email etc.
Conduct client validation to access the compatibility of client‘s profile with the organization
Provide Administrative Assistance to Business Development Analyst on various projects as required

Relationship Management

Build and maintain relations with the Sales Team & Contact Points in insurance companies and other departments within Lifecare
Coordinate with Accounts for Sales performance and sales reports, sales commissions and other related aspects
Build and maintain relationships with clients as needed with the objective of facilitating the sales process between client and Sales Team member

Self-Learning &Development

Gain a comprehensive understanding of the insurance industry/practices and the business community in the UAE and/or Kenya
Engage in training sessions on regular basis as required and communicated by the HOD
Attend external Marketing events and trainings as required on regular basis

Knowledge Management

Ensure all paperwork in meticulous order is carried out and comply with all management information and reporting requests and compliance with all Company ISO 9001 and legal/regulatory requests
Ensure all documentations in terms of Sales ISO manual is up-to-date and communicated to the MR on regular basis
Generate weekly/ Monthly/Quarterly lead & sales reports

Technology Management

Use only the hardware and software systems as provided by the company for all communications, information and data storage purposes
Ensure client database is updated in a timely manner and is correct and up to date within the primary Database and the Lead Management System.
Ensure Quality standards set are adequately followed within the area of operations under your profile.

Team Work

Participate in all internal New Business initiatives and product promotions as requested and directed
Extend and participate in the pursuit of all new business securing activities as directed by the Business Development Analyst and Management of LCIB
Build and maintain cohesive relations with other departments and colleagues of Lifecare International
Support and encourage team spirit within LCIB by skills, experience and knowledge sharing

Confidentiality & Ethics

Ensure all sensitive client information remains confidential
Ensure unethical ways and means of other team members are appropriately reported to the concerned personnel

Pre-requisites

Qualifications:

Education in Commerce/ Banking /Insurance or finance is an asset

Experience

2-3 years of minimum experience in Customer Service, Insurance or Administration.
Ideal background would be in Sales, Customer Service & Administration; experience of dealing in insurance products would be particularly helpful.

Language Proficiency (U/ R / W)

Proficient in English with ability to Read, Write and understand efficiently

Job Knowledge Requirement

Knowledge for effective use of Microsoft Office package -Word, Excel and Power Point.
Knowledge of advanced features of Excel like Statistical Analysis, Pivot Tables etc. preferable.
Extremely proficient phone mannerisms
Ability to multi-task and be organized
Passionate and driven
Ability to get on with others and be a team-player.

Email your CV to sales@lifecareinternational.com