Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Updating and recording customer account information.
• Resolves product or service problems by clarifying the customer’s complaint, recording and communicates the complaint to relevant service personnel. Following up to ensure resolution.
• Maintains customer accounts and processes customer adjustments.
• Contributes to team effort by accomplishing related results as needed.
• Liaising with clients, suppliers and other staff.
• devising and maintaining office systems, including data management and filing
• screening phone calls, enquiries and requests, and handling them when appropriate
• meeting and greeting visitors at all levels of seniority
• dealing with incoming  post, often corresponding on behalf of the manager;
• Organizing and attending periodic departmental meetings and ensuring that all attending are well prepared for meeting taking minutes and ensuring that all agreed has been followed.
• Preparation of overseas order document in collaboration with the responsible sales manager.
• Verification of goods received in stores against order placed, in collaboration with responsible sales manager.
• Assisting with preparation of customer invoices and co-ordination of deliveries to customers.
• Follow up of payment with customers in collaboration with responsible sales manager. Maintaining records of paid and pending invoices
• Maintaining log of all departmental personnel locations and assignment on a daily basis.
• Any other duties as may be allocated by the departmental Head.

• College Degree/Diploma in Sales & Marketing or Administration
• At least 2 years experience in a busy organization
• Customer Service,
• Familiarity with a professional work environment

• Quality Focus,
• Problem Solving,
• Documentation Skills,
• Listening, and Phone Skills,
• Analyzing Information,
• Multi-tasking
• Mature, Self-driven and of high Integrity