This position requires an ability to make decisions in a fast-paced environment, communicate information clearly, and keep a constant focus on the work.
 

• Create & develop innovative ways of streamlining the operations processes wherever possible within the guidelines of customer requirements & team goals.
• Managing the delivery/dispatch function.
• Verifying each dispatched goods for type, quality and quantity.
• Ensures inventory accuracy of goods being delivered to be as per invoice and client LPO and also verifies accuracy of physical inventory before dispatching goods
• Provide exceptional customer service by developing good working relationships with the customers.
• Ensuring deliveries are made on time and to the right people by the couriers and drivers.
• Proactively handle customer complaints on deliveries.
• Resolve customer problems & complaints to ensure customer satisfaction.
• Managing the Inventory function/stores management- ensuring that products are stored and transferred correctly and that the company’s stock inventory is accurate both physically and as per the Erp System.
• Maintain safety of stocks by implementing measures to prevent threat, breakages, damages and fires.
• Ensure orderly stores physical arrangements for ease of storage, retrieval and to avoid accidents (damages and breakages).
• Monitor stock being taken out of the stores by ensuring that official approval documents are provided at every release of the stocks.
• Human resource- carries out recruitment, training and performance appraisals of junior workers in the operations department. Also handle minor disciplinary issues and grievances in the department
• Supervision- Supervise line supervisors and other junior workers and coordinate business processes and organize for brief weekly meetings with supervisors to encourage team work.
• Ensuring that the department has the necessary manpower, competence, skill, knowledge, plant and tooling required in order to achieve operation targets.
• Coordination- Ensure that the department works hand in hand with the sales department to the goal of client satisfaction.
• Communicating with all the relevant people / depts and co-coordinating all relevant inputs (people, plant and processes) to ensure production output and on time delivery targets are achieved cost effectively.

• Minimum a Bachelor’s degree in a supplies/ stores management/ logistics
• Five (5) years’ experience in operations management preferably in the hospitality industry
• Age 30 years and above
• Knowledge of stores procedures
• Degree/diploma in supplies/ stores management
• Very good communication skills (telephone and email) are essential
• Respect – extending dignity and respect to all people.
• Integrity – fostering trust and a positive work environment.
• Innovation – bringing creativity to the workplace.
• Have good communication, report writing skills, leadership and decision making skills
• Able to supervise a large staff of middle management and support staff and to delegate work
• Focused on delivery of customer service.