Duties & Responsibilities

• Responsible for proactively soliciting and managing outside catering related opportunities with significant revenue potential.
• Ensure adequate planning and monitoring of all catering requests.
• Assess level of staffing for events, including budgeting and planning.
• Review current suppliers, seek cost efficiencies and suggest alternatives.
• Complete weekly event calendars, manage the client relationship and requests.
• Actively up-sells each business opportunity to maximize revenue opportunity
• Achieves personal and team related revenue goals.
• Ensuring business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence
• Provides service to customers in order to grow the account on behalf of the company
• Targeting outside catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
• Focus efforts on outside catering accounts with significant potential sales revenue.
• Design, develop and sell creative catered events.
• Maximizes revenue by coming up with creative food and beverage packages
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Building and strengthening relationships with existing and new customers to enable future bookings
• Execute exemplary customer service to drive customer satisfaction and loyalty and ensuring their satisfaction before and during their program/event.

• Degree in Business/ Hospitality
• Additional professional qualifications in sales, marketing and/or hospitality
• At least 5 years experience in the hospitality industry
• Well connected in the industry with a proven track record that can bring business
• Experience with 5 star establishments highly preferred
• Conversant with what is happening in town and what functions or events are coming
• Has good rapport with key contact people