Functions / Responsibilities / Experience:

• Excellent customer care
• Link with the public
• Effective and efficient feedback on all customer issues and dissemination of information to the clients emanating from the organization

• Champion group management and advice group leaders on group matters
• Day to day decision making and problem solving in the portfolio
• Liaison with the local authority i.e. chiefs, opinion leaders etc

• Ensuring adequate appraisal of loans
• Ensuring comprehensive business assessment
• Ensuring compliance to loan policies and procedures
• Recommend all loans for approval in committee with the branch credit committee
• Timely and efficient collections for high quality loan book
• Default management
• Customer training

• Good business skills,
• Strong communication and Negotiation skills.
• Good interpersonal skills.
• Planning and organizational skills.
• Good presentation skills.
• Complaints handling skills.
• Listening and questioning skills.
• Good in relationship building and maintaining.
• Excellent sales and marketing skills.
• High initiative and ability to work independently with minimum supervision,
• A person of high integrity and ethical behavior is a key requirement,

• At least 2 years as a Credit Officer
• Conversant with computer packages
• Bachelor’s degree / Diploma in Business Management/Administration

• Achievement of set targets
• Growth in customer numbers
• High rate of loan repayment and portfolio quality
• Growth revenues in comparison to expenditure