Role Summary: NOC Engineer is responsible for maintaining the Enterprise Network ensuring that it is up and running as well as ensuring that customers are constantly connected.

Key Responsibilities

• The maintenance of the Enterprise Network (Enterprise Edge and Aggregation)
• Ensure that Service Level Agreements are met for all Services
• Ensure system and service availability of the network on 24/7 basis
• Manage network fault and 2nd level escalations
• Ensure optimum performance of the network at all times with KPIs met
• Ascertain that acceptance tests are efficiently carried out and handover circuits to operations and business partners.
• Monitor and report service level status on a weekly and monthly basis.

• Must have at least CCNA Certification.
• Understanding of ISP Core Network Architecture.
• Excellent practical experience of network monitoring and use of monitoring tools available.
• Hands on experience in IP Service Level Agreement deployment in CISCO environment will be an added advantage.
• Good knowledge of MPLS and QoS is required.
• Knowledge of network management and monitoring tools (e.g. Orion Net Solar-Winds, HP Open-View NMS, Cisco LMS/ISC, Ethereal, Cacti).
• High level understanding of multi-services platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/iBGP/ and troubleshooting down to packet level.
• Minimum 3 years of experience in direct Network Engineering/Network Support in a Service Provider environment.
• Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering or other relevant discipline.