Massive Jobs recruitment at Tigo Rwanda 2013
1. Direct Acquisition Supervisor
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
? Working with Dealer’s team monitoring Dealer Salesmen’s field performance
? Ensuring they comply with the Basic Routine and work with discipline and processes as defined by Tigo
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Core tasks & responsibilities
Leader
? Program daily routes of visits to make
? Control Dealer’s Salesman’s route (interception)
? Visit circuit a day after Salesman
? During sale: observe salesman; fill out evaluation form
Manager
? Prepare and submit monthly itinerary on the first working day of the month
? Prepare daily route before going out on the street
? Manage the portfolio of POS in their area
? Visit POS (Target: 100% POS/month)
? With Salesman (Accompaniment – three times weekly)
? During sale: observe salesman; fill out evaluation form
? Following sale: provide feedback to salesman as coaching
? Without Salesman (Back Check)
? Visit circuit a day after Salesman
? Ask POS vender questions from form; fill out evaluation form
? Control Dealer’s Salesman’s route (interception)
? Update POS status on the WIB menue
? Draw and map new and migrated POS on the printed map
? Program daily routes of visits to make
? Audit POS’s: Scoredcard and Market Share reports
? Verify EPIN lines in the POS
Ambassador
? Educate POS on new services and products
Entrepreneur/Distribution Coordinator
? Fix or add visibility material (POP) where appropriate
? Identify Market and Trate opportunities
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
University degree or equivalent, preferable Bachelor in business administration/Marketing/Business/Engineering
2 years of managerial experience with field and operation experience preferable in FMCG
Without Bachelor degree, 5 years of operational experience with field and operation experience
How To Apply
To Apply and for more details, please CLICK HERE
2. Direct Distribution Supervisor (Northern)
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
? Working with Dealer’s team monitoring Dealer Salesmen’s field performance
? Ensuring they comply with the Basic Routine and work with discipline and processes as defined by Tigo
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Core tasks & responsibilities
Leader
? Program daily routes of visits to make
? Control Dealer’s Salesman’s route (interception)
? Visit circuit a day after Salesman
? During sale: observe salesman; fill out evaluation form
Manager
? Prepare and submit monthly itinerary on the first working day of the month
? Prepare daily route before going out on the street
? Manage the portfolio of POS in their area
? Visit POS (Target: 100% POS/month)
? With Salesman (Accompaniment – three times weekly)
? During sale: observe salesman; fill out evaluation form
? Following sale: provide feedback to salesman as coaching
? Without Salesman (Back Check)
? Visit circuit a day after Salesman
? Ask POS vender questions from form; fill out evaluation form
? Control Dealer’s Salesman’s route (interception)
? Update POS status on the WIB menue
? Draw and map new and migrated POS on the printed map
? Program daily routes of visits to make
? Audit POS’s: Scoredcard and Market Share reports
? Verify EPIN lines in the POS
Ambassador
? Educate POS on new services and products
Entrepreneur/Distribution Coordinator
? Fix or add visibility material (POP) where appropriate
? Identify Market and Trate opportunities
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
University degree or equivalent, preferable Bachelor in business administration/Marketing/Business/Engineering
2 years of managerial experience with field and operation experience preferable in FMCG
Without Bachelor degree, 5 years of operational experience with field and operation experience
How To Apply
To Apply and for more details, please CLICK HERE
3. Direct Distribution Supervisor (Western)
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
? Working with Dealer’s team monitoring Dealer Salesmen’s field performance
? Ensuring they comply with the Basic Routine and work with discipline and processes as defined by Tigo
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Core tasks & responsibilities
Leader
? Program daily routes of visits to make
? Control Dealer’s Salesman’s route (interception)
? Visit circuit a day after Salesman
? During sale: observe salesman; fill out evaluation form
Manager
? Prepare and submit monthly itinerary on the first working day of the month
? Prepare daily route before going out on the street
? Manage the portfolio of POS in their area
? Visit POS (Target: 100% POS/month)
? With Salesman (Accompaniment – three times weekly)
? During sale: observe salesman; fill out evaluation form
? Following sale: provide feedback to salesman as coaching
? Without Salesman (Back Check)
? Visit circuit a day after Salesman
? Ask POS vender questions from form; fill out evaluation form
? Control Dealer’s Salesman’s route (interception)
? Update POS status on the WIB menue
? Draw and map new and migrated POS on the printed map
? Program daily routes of visits to make
? Audit POS’s: Scoredcard and Market Share reports
? Verify EPIN lines in the POS
Ambassador
? Educate POS on new services and products
Entrepreneur/Distribution Coordinator
? Fix or add visibility material (POP) where appropriate
? Identify Market and Trate opportunities
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
University degree or equivalent, preferable Bachelor in business administration/Marketing/Business/Engineering
2 years of managerial experience with field and operation experience preferable in FMCG
Without Bachelor degree, 5 years of operational experience with field and operation experience
How To Apply
To Apply and for more details, please CLICK HERE
4. Direct Distribution Supervisor (Eastern)
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
? Working with Dealer’s team monitoring Dealer Salesmen’s field performance
? Ensuring they comply with the Basic Routine and work with discipline and processes as defined by Tigo
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Core tasks & responsibilities
Leader
? Program daily routes of visits to make
? Control Dealer’s Salesman’s route (interception)
? Visit circuit a day after Salesman
? During sale: observe salesman; fill out evaluation form
Manager
? Prepare and submit monthly itinerary on the first working day of the month
? Prepare daily route before going out on the street
? Manage the portfolio of POS in their area
? Visit POS (Target: 100% POS/month)
? With Salesman (Accompaniment – three times weekly)
? During sale: observe salesman; fill out evaluation form
? Following sale: provide feedback to salesman as coaching
? Without Salesman (Back Check)
? Visit circuit a day after Salesman
? Ask POS vender questions from form; fill out evaluation form
? Control Dealer’s Salesman’s route (interception)
? Update POS status on the WIB menue
? Draw and map new and migrated POS on the printed map
? Program daily routes of visits to make
? Audit POS’s: Scoredcard and Market Share reports
? Verify EPIN lines in the POS
Ambassador
? Educate POS on new services and products
Entrepreneur/Distribution Coordinator
? Fix or add visibility material (POP) where appropriate
? Identify Market and Trate opportunities
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
University degree or equivalent, preferable Bachelor in business administration/Marketing/Business/Engineering
2 years of managerial experience with field and operation experience preferable in FMCG
Without Bachelor degree, 5 years of operational experience with field and operation experience
How To Apply
To Apply and for more details, please CLICK HERE
5. Tigo Business Support Manager
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
– Coordinating delivery systems to ensure compliance of company’s sales objectives
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
– Commercial Offer design supporting all categories.
– Building bridges between Technical and commercial.
– Taylor made offers design for Corporates (Technical / Commercial)
– Build Business Operations Center
– Customer Segmentation
– Data Mining
– Supporting on Corporate Solution.
– The implementation and follow up of the main sales KPIs by defining their alarms reaction in a very opportune way to the situation defined as risks or business opportunities by the company.
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
– University degree, preferable in business administration, marketing or engineering
– Minimum 5 years experience, at least 2 years in Management
– Knowledge on policies and process development is an added advantage
How To Apply
To Apply and for more details, please CLICK HERE
6. Management Trainee
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
To equipe Young Master graduates with the required skills to become future learder in our business or the country and suppport them in their career development.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Undertake the assigned project
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
Skills and Education
? Must have a Masters degree in any area of the business (IT, Engineering, Business Administration, Finance, Communication etc)
? Must have a maximum 1 year experience
Languages and other requirements
? Full proficiency in English (oral and written)
? Dynamism, fast-learning skills and ability to work under pressure are essential
How To Apply
To Apply and for more details, please CLICK HERE
7. Billing Manager
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
– Responsible for all billing matters (postpaid, prepaid, interconnect, roaming) and ensuring the maintenance and security of all the billing system
– To ensure the Integrity of data on all systems.
– Reporting of revenue to Finance Department.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Ensure there are no delay in billing cutoffs (meet time lines) and revenue loss.
2. Act as primary point of contact for all business areas where billing related issues are a focus (accounts,
customer operations, call center, and commercial, sales, technical and planning departments).
3. Review reconciliation of cdrs and ensuring cdrs rejection clearance to ensure no revenue is lost or goes
unreported.
4. Develop and review procedures, charts on the flow of data/processes for billing controls in the local
environment.
5. Run and review standard reports generated from on prepaid and post paid platforms (e.g in life cycle for
prepaid subscribers billing, etc).
6. Ensure sox implementation for billing controls.
7. Backup responsible for the functions position assigned in case of absence.
8. Issuing reports requested by area management or general management.
9. Other tasks assigned regarding the position.
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
Bachelor degree in Information Technology,
1 to 2 related experience, knowledge of sql
How To Apply
To Apply and for more details, please CLICK HERE
8. CSD Manager
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
The Consumer Service Delivery Manager (CSD MANAGER) has complete ownership of the relationship between Factory and their dedicated portfolio of customers. Will be direct accountable individual for the entire life cycle of the multiple projects under his/her responsibility, guaranteeing accuracy, quality and time line accomplishment.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
• The CSD MANAGER will be required to deliver End-to-End Solutions for all Business Units (mobile, financial, corporate and home) requirements. Will work closely with Marketing (Consumer), Sales (Go To Market), Customer Operation (Include Billing Operation), Account Management and Finance in identifying opportunities, creating winning proposals and successfully delivering within budget.
• The CSD MANAGER will be responsible for IT technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes to software applications based on analysis of their impact to all users requirements
• The CSD MANAGER will be responsible for developing the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection for information systems. The scope includes solution design and implementation of BSS/OSS and Add-On Platforms (CRM, Middleware, Billing, Rating, Charging, Provisioning, etc.).
• The CSD MANAGER will be responsible for the governance of the SOA architecture (Service Oriented Architecture). Continuously identify areas of improvement in our Solutions Framework and take initiatives to new approaches to optimize our existing processes.
• The CSD MANAGER will be responsible for develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems
• The CSD MANAGER will be responsible for the entire life cycle of the multiple projects and needs to show detailed knowledge of the processes involved at each stage of project planning and execution, as well as methods for resolving issues that can occur throughout.
• The CSD MANAGER will be responsible for delivering successfully against the P&L for every project, ensuring a high level of customer satisfaction and assisting in generating new opportunities.
• The CSD MANAGER will deeply understand company processes such that you will be able to challenge any new request in order to be the best at servicing our customers.
• The CSD MANAGER will be responsible to develop and follow up KPIs with focus on (i) customer demand satisfaction (ii) activities completion (iii) TCO.
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
QUALIFICATION AND EXPERIENCE
• Bachelors or Masters degree in Computer Science or related field (System Engineer, IS Engineer, Information Systems Engineer, IT Engineer, Network Systems Engineer)
• Project management qualification – PMP preferable
• Minimum 5 years experience working in the IT and Telco industry
• Minimum 3 years PM experience and excellent understanding of project management principles and methodologies
• Minimum 2 years experience in Software development using software factory methodology and SOA Architecture (Telcos preferred)
• Proven experience in management of projects such as CRM, ERP and Billing for Telcos preferably
• Proven experience in IT planning, organization, and development.
MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE
• Strong technical understanding of SOA (Service Oriented Architecture) and technologies (JAVA, Application servers, databases, Operating Systems, networks).
• Strong knowledge and solid experience in Business Processes for Telcos (eTOM Model preferable)
• Strong knowledge and solid experience in CRM processes and applications (Telcos preferable)
• Expert level in Billing and VAS System processes and applications for Telcos
• Knowledge in developing and maintaining ITIL policies and procedures
• Solid experience in project management.
• Strong organizational and management skills on large projects / programs with the ability to make and drive through key operational and strategic decisions
• Expert Level in Telco Services, features, and integration capabilities
• Experience in budget preparation and monitoring
CORE COMPETENCIES
• Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills; negotiating with internal users, vendors, contractors, and others
• Strong Management and leadership skills
• Exceptional service and results orientation.
• Superior analytical, evaluative, and problem-solving abilities.
• Ability to work under pressure and time constraints
• Ability to work effectively with a wide range of cultures in a diverse community.
• Mature ability to work collaboratively with management teams throughout the organization
• Ability to present ideas in business-friendly and user-friendly language. .
• Ability manage a team and to achieve results through others, ensuring team cohesion and motivation
• Excellent self-organization and self-direction in performance of tasks
• Excellent time management skills
• Ability to set and manage priorities
How To Apply
To Apply and for more details, please CLICK HERE
9. Chief commercial Officer
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
Together with the Management Team responsible for:
• Contributing to Tigo’s strategic goals
• Continually improving the present (and future) performance of Tigo Rwanda
• Creating team spirit based on the Tigo culture
• Stimulating innovation and consumer focus throughout the operation
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
• Building the offer that best suits the consumer needs across all segments and categories
• Developing a business and organization plan that deliver revenue and profit objectives (short, mid and longer term)
• Manage commercial budget.
• Providing guiding principles for future business sustainability
• Guaranteeing we deliver on brand promise in all company products
• Responsible of the validation of research plan, participation of innovation proposals.
• Authorizes Product or Process Briefs
• Authorizes business case, validates A&P, Brand Check and Pricing for the Offer.
• Authorizes final Blueprint of the offer
• Validate test results, brand consistency and training plan.
• Work in coordination with Marketing Manager on all products launches
• Evaluate process functionality, compile inputs from all areas involved, analyze performance versus blueprint expectations and share findings/recommendations for product/ service/ process.
• Extensive knowledge of the mobile commercial environment, from pricing tools to customer delivery
• Proactively works with team to know the performance and capability of the team, ensuring underperformance is addressed, potential is developed and everyone receives feedback, coaching and training – to maximize their contribution
• Uses commercial strategy to create a detailed and achievable implementation plan. All market implementations are part of the Commercial Strategy and not random tactical plays.
• Great at working with the team so that activity is aligned to business strategy; understands trends and market influences and how market changes need to be reflected in the business plan
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
• A world-class commercial and analytics expert in mobile
• An independent thinker, making Millicom a leader
• Strong executor, prioritizing business needs while also taking into account resource constraints
• A talented developer of relationships and builder of trust – leading to results
• Flexible approach – keeping the business’ strategy responsive to market changes
• Financial ability – understands financial implications for the business, makes calculated P&L and budgetary decisions
• Technology passionate
• A conscientious communicator – promotes communication across the business, communicates clearly, engages others, articulates reasons for decisions, is open to others’ opinions
• Has integrity and maturity of thinking
• Is prepared to take appropriate risk and share ownership of the risk
• Maintains resilience and calm at all times
• Uses deep understanding of the market trends and consumer insights to formulate a cohesive strategy
WORK AND EDUCATIONAL BACKGROUND
• University Degree, preferably in Marketing, Communication, Engineering and Business Administration
• MBA or Masters preferably in Marketing
• 5-10 years Senior Marketing and managerial experience preferably in FMCG
KNOWLEDGE
• Organizational development
• Marketing (brand, pricing, research)
• Finance
• Project Management
• Leadership
• Product Development
• English
How To Apply
To Apply and for more details, please CLICK HERE
10. New product development
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
The Product Development Manager is responsible for researching, planning, developing, and launching new products for Tigo Rwanda and responds to company initiatives by driving new products to meet customer needs.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
• Research and understand consumer needs to identify product opportunities, especially on products within mobile financial services.
• Identify synergies between different Tigo business lines that can lead to successful products.
• Plan, develop and execute business cases, product definition, blueprints and business flows for new products.
• Identify and manage business partners who can make use of Tigo Cash as a payment platform and develop new products according to their needs.
• Manage relationships with new bill companies.
• Identify best practices in other markets that can be applicable to Rwanda.
• Work with multifunctional teams (commercial, marketing, sales, IT, customer service) in order to launch new products in the market.
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
• Degree in business, finance, commerce or related discipline
• Experience in consumer product management or product development roles in retail/financial services
• Capacity for strategic thinking
• Strong numerical and analytical thinking
• Skills in planning, organizing, project management and decision making
• Written and verbal communication skills
• Influencing and relationship building skills
How To Apply
To Apply and for more details, please CLICK HERE
11. Business Development Analyst
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
You will support the Tigo Cash Commercial Manager to grow revenue opportunities in this Business to Business field. In addition to managing the administration of existing business clients (focussing on SME clients) you will also be expected to contribute ideas for new opportunities and potential growth areas. Once identified you will then be required to follow through and deliver clients in these areas.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
• Manage enrolment and administration of SMEs using Tigo Cash
• Perform analysis of performance of existing businesses partnerships
• Work with Tigo Cash Commercial Manager and marketing team to plan marketing campaigns for B2B products
• Coordinate settlement (where necessary) of transactions between Tigo Cash and business clients
• Act as principle contact point for SME clients
• Identify new opportunities for business growth and follow through on bringing them to market
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
QUALIFICATION
• University degree or equivalent, preferable Bachelor in business administration/Marketing/Business/Engineering
• 2 years of managerial experience with field and operation experience preferable in FMCG
• Without Bachelor degree, 5 years of managerial experience with field and operation experience
ESSENTIAL KNOWLEDGE
• Finance
• Marketing, Business
• (Project) management
• Leadership
• English
• Presentation & reporting
• MS OFFICE skills
CORE COMPETENCIES
• Strategic Responsibilities
• Problem Solving
• Decision Making
• Writing and Verbal Communication skills
• Innovation
• Integrity
• Orientation to internal and external client
• Positive and Dynamic attitude
How To Apply
To Apply and for more details, please CLICK HERE
12. Strategic quality Manager
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
Identify the Key Strategic initiatives to improve the overall Quality of Experience within Tigo across all the points of interaction with customer across factory (Networks/Products) and commercial Departments. Making sure that the quality is part of the day today job of everyone
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
CORE RESPONSIBILITIES
• Planning and implementing the required programs to address the strategic Quality challenges across Tigo business
• Implement required processes and initiatives to improve Tigo’s Brand perception in the Market
• Implement strategies to improve Tigo’s customer Experience Management
• Assist the Head of Operation in changing Tigo’s culture into Quality brand and Quality Network
• Building and enabling teams to effectively manage this Business Area
• Perform other tasks or reports that he may be assigned
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
QUALIFICATION AND EXPERIENCE
• Bachelor’s Degree (or equivalent) in Telecommunication or electrical Engineering
•Master Degree in Business is an Added value
•management or project management Degree is an Added value
• 5+ years in senior position improving Network Quality
CORE COMPETENCIES
• Strong knowledge of the Mobile network architecture E2E
• Presentation skills
• Vendor independent
• Innovative and passionate about customer experience
• Very Good team player
• Time management skills
• Networking skills
• Problem solving skills
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of cultures in a diverse community
• Passionate about His work
• Full ability to speak and read in “English” language is a must, French is an added value
How To Apply
To Apply and for more details, please CLICK HERE
13. MFS Risk Officer
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
To provide proactive risk management support to the Mobile Financial Services Business with emphasis on scheduling and facilitating risk management. To act as the Risk ambassador for the MFS business promoting a risk management culture based on an understanding of risks related to the activities of the business with an emphasis on prevention.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
CORE RESPONSIBILITIES
• Develop effective risk management policies and procedures.
• Develop tools and methodologies to support MFS in identifying and managing risks
• Establish and develop fraud policies and objectives to manage risk within the company’s acceptable risk ranges for MFS
• Own all policies related to Anti Money Laundering, Know Your Customer, Combating Financial Terrorism and other forms of fraud committed by customers or agents
• Review new business proposals and highlight key risks that might impact the business as well as propose solutions to mitigate these risks where possible.
• Facilitate the New Product Development process, ensuring new projects are compliant with control requirements and relevant stakeholders are involved as required from initiation through to implementation
• Ensure compliance with regulatory requirements for MFS including statutory reporting requirements in a timely and accurate manner
• Ensure all Internal controls are implemented within the MFS area
• Liaising with Finance department for tax compliance and tax planning within MFS
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
QUALIFICATION
• Area : Auditory, Accountant
• Professional Qualification : Bachelor’s Degree or ACCA, CPA
How To Apply
To Apply and for more details, please CLICK HERE
14. Brand Manager
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
As Image Specialist responsible for:
? Ensuring that all Tigo brand design executions for internal and external customers always comply with the Tigo brand design manual
? Developing POS communication complying with Tigo brand guidelines
? Planning the development and purchase of promotional branded articles and materials
? Ensuring consistency and guidelines compliance of all POS communication and promotional articles
? Accomplishing budget for promotional branded articles and communications
? Coordinating with providers to develop projects and promotional articles following Tigo brand guidelines
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Core tasks & responsibilities
Leader
? Actively participates in (team) meetings
? Is responsible for own development by 1) actively preparing and participating in his/her own appraisal meetings in the performance management cycle and 2) actively participating in training & development activities
? Meets frequently with the Brand Communication Manager, and other relevant members of the Consumer, and Go to market departments
? Forms relevant functional relationships at all levels in the organisation
Manager
? Works according to Tigo People policies and procedures
? Ensures that relevant information is received, delivered and transferred on time
? Interprets the feedback from relevant functional areas and converts them into action plan
? Provides input for the Brand communications planning cycle
? Contributes to the development and implementation of the Brand communications action plan
Ambassador
? Contributes to Tigo’s network(s) in own area of expertise
? Makes optimal use of external service suppliers and authorities in own area of responsibility
Entrepreneur/ Brand Image Coordination
? Responsible for planning and executing promotional goodies acquisitions
? Responsible for managing development of brand communication at the POS
? Responsible for managing the business relationship with Creative agencies
? Responsible that all Tigo executions comply with the design manual at all company internal and external contact points
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
Work & Educational background
University degree, preferably in marketing, communication, or business administration
Experience in marketing with knowledge of print advertising
How To Apply
To Apply and for more details, please CLICK HERE
15. Corporate Accountant Executive
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
Objective
? Contributing to Tigo’s strategic goals
? Continually improving the present (and future) performance of Tigo Rwanda
? Creating team spirit based on the Tigo Values
? Visiting Corporate clients on a monthly basis
? Inform clients about new products or services from Tigo
? Ensuring customer loyalty and leading Tigo customer loyalty programs
? Sharing customer feedback and insights to relevant partners
? Ensuring payments by all Corporate Clients inside their portfolio
? Optimizing customer contacts and up selling/cross selling
? Achieve the sales objectives for the team
? Participate in all training and have a knowledge of all Tigo products and services
? Prepare and send the daily, weekly and monthly reports asked by Management
? Manages retention policy
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
Core tasks & responsibilities
Teamplayer
? Is responsible for an effective flow of information and keeping managers and employees well informed
? Is responsible for the department to work effectively as a team by active participating in the department activities
? Is responsible for own development
? Monitors, identifies gaps and implements innovations
Expert
? Reports on business performance
? Translates organizational goals into departmental action plan in cooperation with the managers or team leaders
? Ensures that departmental action plan is implemented
? Is responsible for long term staff planning and optimal staff planning
? Determines which resources (financial, staffing, and organization) and time schedules are required to achieve objectives
Ambassador
? Contributes to Tigo’s network(s) in own area of expertise
? Communicates internally and assures the entire organization understands the brand value proposition
Entrepreneur/Account Maintenance REP
? Responsible of providing business information for input of consumer/industry/business analysis
? Responsible for becoming a consumer understanding expert together with the Consumers department managers
? Defines, develops, communicates and audits customer care policies and their application
? Identifies KPI application gaps for walk-in, call center and web and acts accordingly
? Defines Customer Service levels
? Defines, monitors and updates KPI’s according to service level
? Implements actions to close gaps
? Coordinates cross selling and up selling implementations on a profitable manner
? Consolidates, analyzes and articulate key improvements opportunities based on customer feedback and insights
? Actively participates in the product pipeline
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
Work & Educational background
- University degree, business/service oriented
- Operational experience in customer service or marketing
How To Apply
To Apply and for more details, please CLICK HERE
16. DMS IT Support
<label id=”com.peopleclick.cp.formdata.JPM_DESCRIPTION_label”>Role Purpose</label>
As a DMS IT Support, you are accountable for the optimizing DMS platform to ensure the quality of the distribution information obtained from the DMS Field Supervisor and other sources. This includes working with the technical deployments, system integration technical support, and training, ensuring SOX and regulatory compliances.
<label id=”com.peopleclick.cp.formdata.JPM_ESSENTIALFUNCTIONS_label”>Key Responsibilities</label>
1. Technical Operational
- Provide technical deployment and implementation of DMS in operations working with the Africa regional project team.
- Ensure DMS is integrate with the other systems to generate all distribution related reports
- Become the technical support interface by working with supplier and Millicom project team and operations, for the system support and trouble shooting of the following:
– Mapinfo Professional
– DMS Database
– SMSC connection
– OTA operations
– Smart Trust Applications
2. Training
Train operational resources in technical skills to manage and support the technical aspects of the DMS
3. Control and regulatory compliance
Ensure all IT control policies are adherent
<label id=”com.peopleclick.cp.formdata.JPM_WORKENVIRONMENT_label”>Position Requirements</label>
QUALIFICATION
• University degree in IT/Computer sciences or equivalent
• 1 to 2 years of experience in Information Technology/ Computer Sciences
ESSENTIAL KNOWLEDGE
• MS Office skills
• Writing and Verbal Communication skills
• Financial Training for non-financial manager
• Numerical skills
• Project management
• IP networks
• Company and Industry
• IT processes
• Linux operating systems
• SMS Protocol
• MS SQL reporting services
• WML, PHP, SQL programming language
CORE COMPETENCIES
• Strategic Responsibilities
• Problem Solving
• Decision Making
• Writing and Verbal Communication skills
• Innovation
• Integrity
• Orientation to internal and external client
• Positive and Dynamic attitude
• Stress tolerance
• Strategic thinking
• Communication
• Innovation
• Productivity with quality
• Ability to integrate high performance teams
• Analytical/ conceptual thinking
• Commitment to organization objectives
How To Apply
To Apply and for more details, please CLICK HERE