ICT Company Customer Service Coordinator and Networking Solutions Product Manager Jobs Vacancies in Kenya 2013
Our client, an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service is looking forward to fill in the following positions;
Customer Service Coordinator
Eligible candidates should meet the following requirements;
- Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering
- or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering
- or a Minimum 2 years’ Information technology Installation industry experience
- Must have a minimum of two (2)years experience as a Customer Service Coordinator in an ICT firm
- Must have Extensive certification in Project Management and customer care
- Proficiency in Microsoft Visio and Microsoft Project applications.
- Should have been exposed to Prince2 Project Management Methodologies.
- Knowledge of Information Technology Project management.
Networking Solutions Product Manager
Job Responsibilities
Being the Networking Solutions Product Manager directly responsible for the Networking Solutions portfolio via:
Strategy: – Selection of appropriate products solution [pricing, quality, features, critical advantages, integratebility and provide an annual product solution roadmap plan.
Product management :- Pricing, negotiation, min & max stock holdings, forecasts
Project manager / Customer Service agent and Sales Staff: – Responsible for Directing, Training & Technical aspects of sales and design, including Exhibitions, Trade shows etc.
Resellers: – Assisting with Training & Technical aspects of sales and design.
Technical / Installation staff :- Managing and directly involved in Training of technical staff, technical installation, support, configuration and commissioning of projects for efficient performance of the Networking Solutions portfolio
Records: – Ensuring that all the transactions and activities related to the Networking Solutions portfolio are well recorded and are up-to-date in the Customer Relationship Management System (C.R.M).
Reports: – Ensuring that all the reports, analysis and feedback relating to the performance of the Networking Solutions are prepared and presented as required by the top management.
Product and Solutions Marketing :- Ensuring that the Telephony solutions are well marketed to both the employees and potential clients to arouse interest and drive sales
Eligible candidates should meet the following requirements;
- Bachelors Degree in Business Information Technology / Bachelors Degree in Electrical / Electronic Engineering
- or Higher National Diploma in Electrical / Electronic Engineering
- Minimum 5 years’ Computer Networking systems industry experience
- Certification in CCNA, Professional Computer Networking Installation courses.
- Ability to develop product strategy plans consultatively with relevant stake holders.
- Having had experience in large integrated system technical sales, design, implementation and commissioning
Knowledge Requirements
- Project Management and Audit Reviews
- Computer Networking systems Design
- Computer Networking systems Integration
- Good products knowledge
- Structured cabling
All qualified candidates should send their applications including three referees, detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com.
Please indicate your expected salary.
The candidates should indicate the position applied for in the subject line.
Only qualified candidates will be considered