Customer Service Manager (Insurance) Jobs recruitment in Kenya 2013
Customer Service Manager – Insurance
An enthusiastic self starter with a strong drive to improve existing processes and systems is highly desired.
Key objectives will be achieving / improving / exceeding targeted customer service levels,
Responsibilities Include:
- Developing service standards across the organization including reporting
- Involved in structuring and implementing client surveys and analysis to feed into product and service improvements
- Involved in installing CRM software platforms
- Involved in setting up and maintaining call centers
- Manages relationship management teams
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Analyzing statistics or other data to determine the level of customer service your organization is providing;
- Developing feedback or complaints procedures for customers to use;
- Developing customer service procedures, policies and standards for your organization or department;
- Training staff to deliver a high standard of customer service;
Requirements:
- Bachelor degree in Business, Operations, or related field
- 2-3 years Customer Service experience
- Knowledge and understanding of Insurance concepts and application
- Strong analytical, planning and organizational skills
- Strong interpersonal and communications skills (oral & written)
- Insurance experience – added advantage
- ERP system experience – added advantage
- Self-starter with ability to work independently under pressure and react quickly to changing priorities
- Professional affiliation certification or certification in progress preferable
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address below so as to reach us on or before 9th Sept.
cvs@careerdirections.co.ke