Quality Assurance Jobs -Kenya December 2019   Job Title: Quality Assurance Representative Industry: Call Center Location: Nairobi Reporting: Quality Assurance and Training Manager Job Summary The primary responsibility of the incumbent will be to evaluate each customer service representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience. Responsibilities (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy) ...