Help Desk Administrator Jobs,  Purchasing and Supplies Jobs, Supply Chain Jobs, Alternate Doors Jobs

Our Client in the ICT industry is currently looking to hire a Help Desk Administrator.

Responsibilities

• Log in calls & verify status of equipment. Whether on warranty, contract or inviolable calls.
• Open accounts for new clients
• Raise labor requisitions for invoicing
• Send quotations for parts & labor
• Dispatch ready equipment & spares
• Attend to clients on the phone, both cellphone & landlines
• Attend to walk-in clients
• Update clients on the status of their equipment
• Send weekly reports to clients
• Fueling of workshops cars & making a spreadsheet of fuel records
• Provide assistance to the Logistics Analyst
• Perform any other duty as assigned by the management.

Qualifications

• Bachelor’s degree in purchasing and supplies management
• Diploma an added advantage.
• At least 1 year of working experience in similar capacity in the IT industry.
• Excellent communication and interpersonal skills.
• Ability to understand and explain many different technologies and to communicate technical concepts in non-technical terms.
• Demonstrated ability to work collaboratively as part of a team.
• Strong experience with PC based communications and analysis including Internet, E-mail, MS Office

Knowledge and Skills Requirements

• Must exhibit a high degree of professionalism
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Genuine interest in technology and software and a desire to continue to learn.
• Ability to prioritize and work independently.
• Ability to multitask

Key Competencies

• Excellent interpersonal, presentation and conversational skills; positive in learning
• Must have a keen eye to details
• Possess technical knowledge required.
• Initiative and confident
• Ability to work effectively in cross-functional business teams
• Integrity and change oriented.
• Flexible, Self starter, Punctual and reliable.
• Good communication skills.

How to Apply

Please send us your CV to jobs@alternatedoors.co.ke