Help Desk Administrator Job Opportunity. ICT April 2019

Help Desk Administrator Jobs,  Purchasing and Supplies Jobs, Supply Chain Jobs, Alternate Doors Jobs

Our Client in the ICT industry is currently looking to hire a Help Desk Administrator.


  • Log in calls & verify status of equipment. Whether on warranty, contract or inviolable calls.
  • Open accounts for new clients
  • Raise labor requisitions for invoicing
  • Send quotations for parts & labor
  • Dispatch ready equipment & spares
  • Attend to clients on the phone, both cellphone & landlines
  • Attend to walk-in clients
  • Update clients on the status of their equipment
  • Send weekly reports to clients
  • Fueling of workshops cars & making a spreadsheet of fuel records
  • Provide assistance to the Logistics Analyst
  • Perform any other duty as assigned by the management.


  • Bachelor’s degree in purchasing and supplies management
  • Diploma an added advantage.
  • At least 1 year of working experience in similar capacity in the IT industry.
  • Excellent communication and interpersonal skills.
  • Ability to understand and explain many different technologies and to communicate technical concepts in non-technical terms.
  • Demonstrated ability to work collaboratively as part of a team.
  • Strong experience with PC based communications and analysis including Internet, E-mail, MS Office

Knowledge and Skills Requirements

  • Must exhibit a high degree of professionalism
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Genuine interest in technology and software and a desire to continue to learn.
  • Ability to prioritize and work independently.
  • Ability to multitask

Key Competencies

  • Excellent interpersonal, presentation and conversational skills; positive in learning
  • Must have a keen eye to details
  • Possess technical knowledge required.
  • Initiative and confident
  • Ability to work effectively in cross-functional business teams
  • Integrity and change oriented.
  • Flexible, Self starter, Punctual and reliable.
  • Good communication skills.

How to Apply

Please send us your CV to

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