Telkom Kenya IP Networks Field Engineer Job October 2018

IP Networks Field Engineer Job at Telkom Kenya

Region: Country Wide

Reporting to:Regional Team Leader – Customer Field Intervention

Band: 2.2

Department: Technology Division

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

The incumbent will be responsible for performing all on-site installation, repair, maintenance and test activities in the assigned area, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs. Accomplish the network extensions, detect and repair dysfunctions of network elements. Undertaking all customer links support tasks in external facilities and customer premises. Guaranteeing that the work progress accurately follows the agenda

IP Networks Field Engineer Job Responsibilities

  • Support the implementation of different IP Network equipment to fulfill solutions designed and sold by the commercial team
  • Understand customer and solution requirements and assist during surveys in the qualification processes by utilizing the company’s standard products and services portfolio
  • Responsible for accomplishing technical content of the support, implementation and deployment process
  • Establishes voice and data IP networks by Configuring switches and routers , structured cabling, , and splicing Optic fibers , installing telecommunications equipment, routers, switches, multiplexors, cable trays; Routing Channels , equipment commissioning up to  industry standards and coordinating with various services contractors.
  • Prepare configuration diagrams and specifications on the service installation cards or on the routine maintenance job cards.
  • Handling Operation and maintenance tasks such as testing circuits, equipment, alarms clearance and escalating critical problems to the respective Regional Team Leader.
  • Responsible for meeting daily maintenance service to achieve customer satisfaction through network availability.
  • Maintains constant communication with Customers, Customer Experience Centre & Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests.
  • Enhances department and organization performance through timely completion of different requests by exploring opportunities that add value.
  • Review all works orders and prepare formal reports weekly and consolidate monthly and annually.
  • Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
  • Attend weekly regional meetings, Priorities special projects and prepare exclusive reports
  • Conduct site surveys, pilot program service activities e.g. Proof of Concepts (POC)

Qualifications for the IP Networks Field Engineer Job

  • Diploma in telecommunication  with 3 years working in Telcom industry
  • Relevant Bachelor of Science degree in Computer Science, Engineering or Telecommunication degree or equivalent work experience, Professional registration with Engineering Council.
  • Cisco qualifications, minimum CCNA or any other IP Network certification.
  • 1 to 2 years’ Experience With a portfolio of work that you’ve done or projects you have contributed to during your placement or previous employment.
  • Strong organizational skills with a minimum of 1-2 years of relevant technical experience within a large national network
  • Excellent oral and written communication skills
  • Knowledge of SIP and experience in working with SIP providers
  • Must have routing and switching experience (Very Important!!) with hands on proficiency in configuring Multivendor Routers and Switches

Professional knowledge

  • Demonstrate knowledge on BGP, IS-IS, OSPF protocols, Firewall rules and Best practices.
  • Able to offer engineering solutions based on a thorough understanding of Data Network architecture, topology and other configuration details.
  • Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents.
  • Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.
  • Demonstrate use of system, security, and network monitoring tools.
  • Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.
  • Demonstrate use of system, security, and network monitoring tools.

How to Apply

Application should be sent by 31st October 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.

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