• Handle a high level of customer (telephone/email) contact on a daily basis
• Responsible for the processing, handling and management of customer orders from order entry through fulfillment (order entry, invoicing, dispatching, tracking, returns, credit and order discrepancies)
• Create commercial invoices for international orders
• Sales reporting and analytics
• Provide customer feedback to the organization as needed
• Work closely with sales team, logistics, customer service and accounting departments

Skills / Requirements:

• Degree/Diploma in Sales and Marketing /IT preferred but not required
• 2-3+ year of administrative/ sales support/ customer service experience and 1 year Experience is Sales
• Enthusiastic, reliable, self-starter, detail oriented, proactive
• Analytical and problem solving skills
• Excellent verbal and written communications skills
• Ability to adapt to changing priorities and needs
• Proficient in Microsoft Office, especially excel