Customer Support Engineer jobs in Sysnet Solutions Ltd Uganda 2013

Sysnet Solutions Ltd

Sysnet Solutions Limited is the leading innovating ICT Company in Uganda. With particular strengths in ensuring customer satisfaction by providing stable and lasting solutions that are both cost efficient and reliable.
We pride ourselves on being positioned to provide both individuals and organizations alike with scalable solutions based on each client’s specific needs.
Sysnet Solutions Limited provides reliable, world class communications services to Businesses, Institutions, Communities and Individual customers. We focus on consumer needs, offering the highest quality of products and services to the market.

Job title: Customer Support Engineer
Employment type: Full time
Country: Uganda
City / Location: Rubaga
Job category: Customer Support/Client Care
Required languages: English
Required IT skills: 
MS Office (in general)
Windows 2000/XP/Vista/7
Minimum degree: Bachelors degree
Closing date: October 30, 2013 – 7am

– Responsible for direct interaction with customers and channel partners in support of new and existing products in our growing network of utility and wireless networking products.
– Works with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions.
– Give level 1 support to all customers
– Host meetings with internal teams as required to keep all stake holders informed of high profile / impact customer issues as recorded in the issue management system

Contact/How to apply: 

send cover letter and CV to hr@sysnet.ug



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