31st
August
2013
Trainer Job Vacancy at Horizon Contact Centers in Kenya 2013
Horizon Contact Centers is East and Central Africa’s first state-of-the-art and fully on demand international contact center and Business Process Outsourcing facility.
We seek a suitably experienced, self driven and motivated Trainer.
Position Summary:
The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.
This will involve participating in ...
31st
August
2013
Job Vacancy at Horizon Contact Centers for Quality Assurance Supervisor in Kenya 2013
Horizon Contact Centers is East and Central Africa’s first state - of - the - art and fully on demand international contact center and Business Process Outsourcing facility.
We seek a suitably experienced, self driven and motivated Quality Assurance Supervisor.
Duties and Responsibilities:
Facilitate both internal and client quality review meetings and document actions and minutes from the same.
Validate the call quality evaluations both Live and ...